Description:
Cloncurry Shire Council is seeking an enthusiastic and dedicated Venue & Marketing Coordinator to join the team, benefits include:
- 5 weeks Annual Leave
- RDO's
- Remote Area Housing Allowance
- Personal (Sick) Leave
- Salary $71k-$77k per annum dependent on qualifications & experience
Please note that this role requires out of hours work, including but not limited to weekends and public holidays which will be paid as OT/TOIL.
Cloncurry Shire Council is a future-focused, community-responsive organisation with a charter to enhance all facets of life in the Shire. Creating this improved future is underpinned by an increased focus on planning for the long-term needs of the community and coordinating the delivery and ongoing management of services, infrastructure, and facilities. The Council are in a strong financial position and play an important role in enhancing this thriving economy.
Few places can claim to be as influential in shaping Australia as Cloncurry. Birthplace of the Royal Flying Doctor Service and destination of the first Qantas flight - Cloncurry is a community that celebrates outback life. Popularly known as the "Friendly Heart of the Great Northwest", Cloncurry has the feel of a western town with the progressiveness of a modern community. The 'Curry', as it is affectionately known by locals, is 120km east of Mount Isa and 400km south of the Gulf of Carpentaria.
OBJECTIVE OF THIS ROLE
The Community Venues Coordinator will be responsible for the effective coordination of Council’s community venues and facilities, supporting internal and external stakeholders across events, activities, and a variety of programs.
This position will play a key role in supporting local organisations, community groups, families and residents as they connect with the community venues and facilities across Cloncurry Shire. The Community Venues Coordinator is the first point of contact for all matters relating to Council venue and facility hire. The role is responsible for providing effective coordination and facilitation of hire bookings and activities for Council venues and facilities, ensuring a positive experience for all venue hirers.
The Community Venues Coordinator will utilise experience, capabilities and skills in the venues space to drive a customer focused culture as you connect and liaise with existing venue stakeholders and potential new users.
KEY RESPONSIBILITIES
Customer Service:
- Strong customer focus and excellent communication skills.
- Act as a point of contact for all venue booking and enquiries and the key council liaison for events held in Council venues.
- Assist event organisers in the delivery of safe and successful meetings and events.
- Flexibility to meet requirements outside of normal business hours.
- Investigate, deal with and resolve, wherever possible, customer service requests and complaints
Booking & Venue Management
- Ensure the effective management of Council’s facilities booking system “Bookable”.
- Ensure that the client requirements are met by undertaking agreed venue set up and pack down activities.
- Quickly and effectively address any issues that may arise during events, such as technical difficulties, client requests, or unexpected challenges. Find creative solutions to ensure the event's success.
- Proactively seek feedback from hirers regarding their level of satisfaction with their hiring experience in order to inform continuous improvement of the service.
- Ensure function spaces are maintained, cleaned and stock levels are managed to standard.
- Maintain an organised and welcoming physical environment for all visitors.
- Monitor inventory of tableware, furniture, equipment and hireable resources, including conducting an annual stocktake.
- Maintain the venue's appearance and functionality to create a welcoming and professional atmosphere.
Financial & Stakeholder Management
- Raise purchase orders and invoices for approval.
- Contribute to the identification and investigation of potential grants and funding opportunities.
- Respond to general enquiries and support user groups to build community capacity.
- Manage Stakeholder relationship with venue hirers and user groups through the established Venue user group meetings.
- Act as meeting secretariat for all user group meetings.
QUALIFICATIONS, EDUCATION AND LICENCES
Mandatory:
- Police Clearance
- Positive Working with Children Check (Blue Card) or the ability to acquire upon commencement.
- Hold and maintain an unrestricted P2 or above driver’s license.
Desirable:
- Tertiary qualifications in event management, marketing, business management, community services, sports management or a related qualification or relevant event industry related studies.
- Previous local government experience
- Proven experience within venues or similar related industries
Applications Close Friday 17 May 2024 at 12pm
Cloncurry Shire Council reserves the right to commence recruitment prior to the closing date should a suitable candidate apply.
For further information please contact the HR Team on 4742 4100
or email council@cloncurry.qld.gov.au
To apply online, please click on the appropriate link below.