Description:
Your Impact As a Customer Success Manager (CSM) at Deliverect, you lead a harmonious orchestra of client success. Combining the insightful guidance of a trusted advisor with the precise analysis of a data-driven expert, you champion the unwavering dedication of a client champion. Your efforts directly contribute to increased customer lifetime value (CLTV) and sustainable revenue growth, positioning Deliverect for success on both regional and global scales.A Typical Day
- Develop and execute data-driven retention strategies, fostering long-term relationships to increase CLTV and drive revenue growth.
- Collaborate within growth pods to ensure a seamless handover from sales to ongoing client success, addressing client needs with efficiency and precision.
- Guide clients through software implementation, empowering them to maximize Deliverect's capabilities and amplify their business success.
- Champion presentations and reports that showcase Deliverect's value proposition, translating technical concepts into clear insights for clients and internal stakeholders.
- Utilize data analytics to generate reports quantifying Deliverect's impact on client profitability and operational efficiency, informing client conversations and showcasing ROI.
- Address client complaints promptly and effectively, resolving issues to enhance the overall customer experience.
- Identify strategic upsell opportunities by actively listening to client needs and challenges, further propelling their success.
- Create meaningful touchpoints through regular communication and proactive outreach to build strong client relationships.
- Collaborate with clients to manage renewals and assist with contract negotiations.
Your Expertise
- 1+ years of experience as a CSM or Account Manager in a SaaS company, coupled with familiarity with tools like Planhat (CSP), Hubspot (CRM), Google Suite, Slack, and Zoom.
- Proficiency in communication, and building rapport with clients via phone, email, and video calls.
- Ability to translate complex technical concepts into clear, actionable insights for non-technical decision-makers.
- Track record of efficiently managing multiple tasks, finding creative solutions to challenges, and maintaining a positive approach.
- Relevant educational background paired with ongoing learning to stay current with industry trends and SaaS best practices.
- Experience with POS systems providing deeper insight into client challenges and delivering greater value.
Additional Information
- This is a full-time, hybrid role requiring 3 days in our George St, Sydney, office and 2 days working from home. Candidates must demonstrate impeccable English language skills, both written and verbal.
- In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organization.
4 May 2024;
from:
uworkin.com