Description:
1 x Permanent Full-Time Position
Australian Citizens or Permanent Residents only
Substantive Equality Statement
Lotterywest and Healthway strive to create a better and healthier Western Australia, where diversity is encouraged, and everyone is respected, welcomed, supported, and treated equally. We value the strength of a diverse workforce and view inclusivity as essential to our success. We are committed to fostering a respectful and inclusive workplace and community that encourages employees to be themselves. We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQIA+ and people with disability.
The Organisation
Lotterywest is the only State Government owned and operated lottery in Australia, where all the available profit is returned to the Western Australian Community through discretionary and statutory grants. Lotterywest has supported the Western Australian community for over 90 years. Its vision for ‘a hopeful, healthy, connected and sustainable community life for all Western Australians’.
Lotterywest is the employing agency for Healthway, which is the only State Government agency dedicated to health promotion. For over 30 years Healthway has been providing grant funding to sport, arts and racing organisations, community activities, and to health promotion projects and research. Healthway’s vision is for a ‘healthy and more active Western Australia.’
What we Offer
By joining the team at Lotterywest, you’ll experience the satisfaction that comes with being part of an organisation that is helping make a positive impact in the community and turns dreams into reality.We believe in flexibility, work-life balance and support, so you can be the best at what you do.
You will have access to several employee benefits including:
- A flexible work environment with the ability to purchase leave and negotiate flexible working hours.
- A commitment to employee professional growth
- A friendly working environment with a variety of wellness and social activities on offer.
Lotterywest’s Head Office is located in the heart of Subiaco, with excellentaccess to public transport, a range of public parking options and end-of-trip facilities for staff choosing to cycle, run or walk to work.
For the latest updates and to learn more about Lotterywest, follow us on Facebook or visit our website www.lotterywest.wa.gov.au
Job Description
Key Focus Areas of Position
Reporting to the Senior TS Support Services Officer, the TS Support Services Officer contributes to the operational day to day activities of the Service Desk which is central to our customer service and support for all Information Technology related enquiries.
- Customer service – Provides high levels of customer service with a strong focus on customer satisfaction and high quality service delivery
- Technology support - Provides high levels of service desk support both internally and externally
- Technology reliability – Ensures internal and external technology systems are well supported
Mandatory/Special Role Requirements
Drivers Licence / Police Clearance /After-hours work with possible on call responsibilities
Want to know more?
For full details of the role and what we are looking for you are encouraged to read the attached job description. Please refer to the job pack for instructions on how to apply.
Suitable applicants may be considered for future similar employment opportunities during the next twelve (12) months at Lotterywest.
For Further Job Related Information
Enquiries about the role can be directed to Michael Southee, Manager TS Support Services on (08) 9488 6217.
Join Lotterywest
Applicants are required to apply online and need to submit the following documents in Word or PDF format only:
- A current resume/CV
- A cover letter of no more than two (2) pages addressing the following selection criteria:
- Demonstrated experience in managing the tracking of requests/reported incidents via service tickets
- Good technical, analytical and problem solving skills
- Demonstrated customer service skills with a strong focus on customer satisfaction and quality service delivery
- Demonstrated ability to work cohesively within a team and independently
To submit your application, please click on the Apply for the job button.
Our People and Culture team are happy to help if you need assistance on 0429 108 114.
Unfortunately, we can’t accept late applications so please allow yourself enough time to complete your application before the due date and time
Protecting your Privacy
Lotterywest will only contact you from the official @lotterywest.wa.gov.au domain. If you receive any emails from any other domain asking for your personal information, you should not respond to them. If you receive what appears to be Lotterywest communications not from the official domain, please send an email with the details to HumanResourceServices@lotterywest.wa.gov.au