Description:
We have an exciting opportunity for people who have experience within the claims industry with a passion for delivering exceptional customer service to join our Motor Claims team in Altona North, as an Assessing Coordinator.
Based at Manheim Auctions in Altona North, VIC, this role is a central point for assessment and towing related queries from customers and providers. You will be based on site, 5 days per week, Monday to Friday.
What you'll do
As an Assessing Coordinator, you will work with assessors, tow providers, our repairer network and customers to ensure that claims progress smoothly through the assessment and repair process, supporting customers to get back on the road sooner.
Key Responsibilities include:
- Coordinate assessment bookings and ensure claims are correctly pathed for assessment.
- Assist with assessing and towing related queries from claims teams, customers, repairers and providers.
- Provide administrative support including quote management.
- Coordinate any post assessment and repair activities for the customer
- Work closely with towing provider partners to ensure SLAs are met.
- Identifying key areas for improvement based on the job experience.
What you'll bring
- Motor Claims or Claims experience preferred.
- Passion for customers and delivering exceptional service
- The ability to multi-task and have outstanding time management skills
- Strong attention to detail and can work well under pressure
- Strong communication skills with the ability to tailor communication to the audience to articulate complexity
- Ability to use customer and commercial acumen to enhance business performance
- Knowledge of Claim Centre and MS Office Suite
What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
- Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Why you'll love working with us
Joining our team is more than just a job - it's a chance to grow, learn and thrive. We offer competitive compensation, a nurturing work environment, ongoing training, and ample opportunities for your career advancement. Your success is our success and we're committed to helping you excel.
If this sounds like the opportunity you have been looking for, apply now! If you'd like to discuss this role in more detail, please contact our delivery partners on 02 8223 9659.
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.