Description:
Are you ready for a new start in 2024? Here's your chance to step into the Telco industry and elevate your career with an exciting opportunity!As part of our team, you'll become the go-to problem solver for our residential customers. We've got your back with comprehensive training to equip you for success and pave the way for your career growth!
Imagine being at the heart of it all in a call-centre realm. You'll dive into inbound calls, tackling a range of challenges from simple troubleshooting to uncovering faults.
Get set to join us in changing the game!
Known internally as Customer Service Consultant. At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia! Why work for Aussie? Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down! Our fantastic culture lives and breathes our values:
- Don't be ordinary, be awesome
- Think BIG
- No bullsh*t
- Be good to people
- Have fun
- 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
- Free internet up to the value of $109 per month
- 20% off our Fetch and Mobile services
- Day to day benefits like Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many more
- Celebrating you! With monthly rewards and recognition
- Internal training and resources for you to continue to learn, grow and achieve your career goals
- Yearly allowance for amazing Aussie merch
- Fitness Passport for access to multiple gyms and pools across Australia
- Familiarity with the telco industry is preferred but not essential
- Background in technical support, accounts, or customer service
- Moderate computer skills and basic data entry
- Effective communication, consultation, and empathy
- Meet our customer service standards and targets
- Address technical and account assistance requests via various channels
- Meet customer service standards and call handling targets
- Attempt to diagnose and resolve non-service related cases
- Handle conflict resolution and escalate complaints when necessary
- Follow standard help desk and account procedures, and privacy laws
1 May 2024;
from:
uworkin.com