Field Services Technician

Description:

We are seeking enthusiastic and qualified Electronics, Electrical or Instrumentation Technician or Engineers, ideally with previous field experience.
Who are you?
You have an appetite for working in remote locations, so a willingness to travel is essential.
You are a suitably qualified team player who likes to get hands-on in the field, and the prospect of seeing many parts of Australia excites you.
Who are we?
The Observing Operations Hubs are the Bureau of Meteorology's Technical Operations centres comprising of 8 Hubs, one in each capital city and Cairns.
Staff based at the Observing Operations Hub travel far and wide and into remote areas, utilising 4WD's, planes, boats and helicopters to maintain service delivery within the various instrumentation networks. This includes:
• Rain Radars
• Automatic Weather Stations (AWS)
• Upper-Air monitoring systems (Sounding Balloons)
• Sea Level Monitoring Stations
• Wave and Wave height buoys
• Satellite ground reception and space weather instruments
• Flood warning/rainfall monitoring systems
• Cooperative observers, volunteer rainfall stations
• Communications, telemetry and instrumentation systems
We are part of a national maintenance workforce and there is every likelihood of travel to other parts of Australia on occasion to support the other seven Hubs around the country.
We offer specialised, in-house competency-based training on all our equipment and will ensure you have the necessary tools and skills to undertake this work.
We strive to deliver exceptional customer service, as we engage with stakeholders, contractors, support staff and the Australian public.
We promote a diverse and inclusive workplace culture that prioritises the health, safety and wellbeing of all our staff.
You will report to and be mentored by a Team Lead in the Observing Operations Hub.
The key duties of the position include
The responsibilities of the role include but are not limited to:
• Maintenance & Operations: Undertake routine and detailed operational diagnostics, fault finding, repair and return to service of moderate to complex field equipment. Verify the performance of meteorological instruments against calibrated reference standards. At a medium level of difficulty, take, record and report observations from meteorological systems. Undertake site inspections and document the meteorological exposure and maintain associated records.
• Asset and Service Management: Support a strong asset management culture and consistent usage of enterprise asset management system (IBM Maximo) to accurately record asset information, asset performance and issue stakeholder communication. Adhere to service management processes based on the ITIL framework and work to meet service level targets for maintenance completion and outage restoration response times.
• Documentation & Record Keeping: Prepare operational and technical maintenance reports and associated documentation. Undertake administrative tasks such as finance reconciliations, procurement, inventory records, stores and stock control.
• Travel & Incident Response: Regular travel away from your home base by air, sea and road is an essential part of this role. Field work and incident response support may require working outside of normal business hours including weekends, for which over-time and other allowances are payable.
• Supervision: Mentor, manage, supervise and develop junior staff.
• Data Quality: Manage Observation network data quality through remote monitoring. Diagnose and triage faults within the Observations networks as they arise.
• Liaison and Representation: Liaise with various internal and external stakeholders at the appropriate level and represent the Bureau in a professional manner in accordance with Australian Public Service values and Code of Conduct. Respond to queries on observing assets in your area of responsibility and provision of asset information and data.
• Quality Management: Participate in ensuring the quality and effectiveness of products and services and the ongoing development, implementation and continual improvement of the quality management system to achieve and maintain the ongoing certification of compliance with the ISO 9001 quality management Standard.
• Other Relevant Duties: Undertake other relevant Hub, station, field and business duties as required, such as new site selection, installations, decommissioning of assets, project support and work package delivery.
• Compliance: Comply with all relevant legislation, policies, procedures and guidance in the course of your work.
• Diversity & Inclusion: Understand and promote an inclusive environment that respects and values diversity and complies with the Diversity and Inclusion Statement of Commitment.
• WHSE: Comply with all Bureau work, health, safety and environment policies and procedures, and take reasonable care for your own wellbeing and that of your team members, other employees, contractors and visitors who may be affected by your conduct