Description:
BETTER BEGINS HERE
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role
Crown Towers Perth provides a unique and luxurious experience to their guests. With a five star Forbes rating, one of only three hotels in Australia to have this honour, Crown Towers is the epitome of world-class accommodation and is recognised for its exceptional service standards.
The Executive Housekeeper is responsible for directing and coordinating all activities of the Housekeeping Department to achieve maximum efficiency, to ensure guest comfort and needs are met and hotel clients are provided a high-quality service delivery.
Reporting to the General Manager, this role is responsible for the daily leadership and operation of the Housekeeping Department by recruiting and coordinating staff, completing administrative requirements and ensuring operations run efficiently and effectively to ensure Crown service, Health & Safety standards are exceeded.
In this role, you’ll provide joyful experiences through your genuine care for guests. As well as:
- Ensure the smooth and effective day to day operations of Housekeeping actively performing duties as required.
- Conduct regular staff and Supervisor briefings to ensure all employees receive information required to carry out daily duties and expectations.
- Ensure regular monitoring of room status to ensure rooms ready by 2pm.
- Insert role responsibility.
- Communicate with all departments across the hotel to ensure the Housekeeping Department is meeting operational requirements (such as Guest Services, Maintenance, Duty Managers, Laundry and Front Office).
- Conduct random daily room inspections of guest rooms, public areas and Back of house areas (such as corridors, pantries, service areas, stairwells) to ensure duties have been completed and service standards are achieved.
- Coordinate the setting and implementation of team member (annual) performance plans in support of business objectives.
- Ensure specific guest requests are captured and delivered to enhance guests’ experience.
About you
You’ll bring the following:
- Tertiary Qualifications in Hospitality or business-related qualification preferred
- Extensive hotel operational experience, and relevant experience in a management position in a similar role in a superior hotel
- Experience in managing teams to meet key performance objectives, introducing and implementing procedures.
- Strong organisational and time management skills with the ability to multi-task.
- Comprehension of all health & safety requirements to provide a safe work environment, with acute focus on compliance and best practice.
- Knowledge of OPERA Property Management Systems is preferred.
Additional Information
To be successful, you must clear all Crown's background checks and complete a Pre-Employment Medical.
What you can expect from us
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.