Customer Care Officer - Trainee

Description:

Customer Care Officer - Trainee

About IRT IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. If this role stands out to you but you don’t feel like you ‘’tick all the boxes’’, we strongly encourage you to apply nonetheless. We value diversity across experience.

Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians. About the Role We are looking for two full time Customer Care Trainees to join the Facilities Maintenance team. We are looking for team players with good communication skills, are highly organised, reliable and show initiative in the day to day culture at IRT! As the successful applicants, you will act as the point of contact for Facilities Management services and respond to or triage all in-bound phone calls and correspondence. You will coordinate meetings, maintain databases and records, provide advice and support to all stakeholders and will be responsible for general office administration duties across the site.
To Be Successful You Will Have

• The ability and a desire to undertake a Certificate III in Business Administration or another relevant qualification
• Demonstrated experience in a customer service environment
• The ability to show judgement and common sense in decision making
• The ability to respond to change in a positive and flexible manner
• The Ability to build rapport and tailor communication to targeted audience
• Proven attention to detail
• Demonstrated proficiency using computer systems including Microsoft Outlook, Word and Excel operating in a Microsoft Windows environment

Benefits for You

• Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
• Flexible working conditions
• Birthday leave - relax and take a day off on us!
• Professional and career development opportunities
• Multiple career pathways
• Discounted gym memberships
• Free counselling via Employee Assistance Program (EAP) and staff wellness program

How to Apply If you feel this is the right role for you, we’d love to hear from you! Simply click the “Apply now” button, fill in your details and submit. Once you apply, we’ll be in touch to discuss your application. Or alternatively, please contact IRT Recruitment.

All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment and a National Criminal History Check.