Hotel Front Desk Night Auditor

Description:

PRIMARY DETAIL Seeking for a hands-on Front Desk Night Auditor responsible for the delivery of all front desk tasks and first point of contact for all guests on site particularly from 11pm to 7am. THE ROLE We currently have an exciting opportunity for a Full Time Hotel Front Desk Night Auditor to join our Hotel and Conferencing team. This will be a great opportunity to work within a strong team to develop your career in the hospitality industry.

We are looking for an individual who is a hands-on Front Desk Night Auditor to join our team. The front desk night auditor reports directly to the front office manager and is a key member of the hotel team. You would be responsible for the overnight operations of the hotel from 11.00pm -7.00am. This includes verifying the accuracy of guest accounts, reconciling and balancing charges, also assist with check-ins and check-outs, and any other service that a guest may require. Duties include:

• Perform hotel guest check in and check out
• Settling accounts for early departures
• Addressing customer queries and customer issues completing necessary reconciliation and reports
• Conduct walkthroughs of the building ensuring it’s secure and report any maintenance issues
• Collaborate with relevant stakeholder to deliver on outcomes

This position requires a Criminal History Check and First Aid Certificate ABOUT US

MGSM Hotel and Conference Centre, an award-winning venue situated on the picturesque grounds of Macquarie University at North Ryde. The hotel & conference centre facilities include hotel accommodation, A la carte restaurant, café and multipurpose meeting and event space. Benefits of Working for MGSM hotel & conference centre

• Complementary Macquarie University Sport & Aquatic Centre gym access
• Staff discounts at Campus Life operated hospitality and retail outlets
• Ongoing development and mentoring opportunities
• Generous leave entitlements including paid parental leave
• Access to our staff wellbeing program and staff support services
• Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities
• Access to discounted corporate health insurance and complimentary employee flu shot program

ABOUT YOU A self-starter with the ability to work unsupervised, you have a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions. The successful candidate can demonstrate:

• Skill and experience in a customer facing role
• Experience with customer billing and processing invoices
• Excellent attention to detail
• Availability to work independently
• Strong time management

Good knowledge of hotel management systems (eg Opera) (desirable). If you are a fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences apply now to start ASAP!
How to Apply To be considered for this position, please submit your CV and short cover letter outlining your suitability for the role. All applicants must have the right to work in Australia. Please contact Saad Khan on s.khan@mq.edu.au if you have any specific questions regarding this position. If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs. Applications Close: 14/05/2024 11:59 PM Diversity and Inclusion Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success. We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education. Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub .