Description:
#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About the Team:
Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber!
About the Role:
Program Specialists play an integral role in ensuring the operations of the LOB run smoothly, efficiently and are continuously being improved. They directly influence the customer experience and are responsible for creating and improving processes for safety issues. Product launches, strategy/ policy execution and analysis all form part of your BAU. To be successful you will need to be great at ruthlessly prioritising and maintaining a healthy communication stream with all stakeholders throughout both our support network and Operations teams.
Your Impact in Role:
- Data Analysis: Look into data on a WoW basis to check for trends and help in improving the support we provide for our Consumers, Earners and Merchants
- Reporting: Own reporting for the LOB you are supporting through deep dives and insight generation working closely with support Team Leads and Vendor Managers.
- Stakeholder Management: Liaise with global and regional functional experts to ensure ANZ's policies and processes remain to be best in-class, compliant and geared towards maximum operational efficiency
- Process Optimisation: Plan, roll out and manage product launches/ projects that aim to improve the quality of support we give all users of Uber in ANZ, as part of ANZ Community Operations
The Experience You'll Bring:
- Problem-solving & analytical skills: Rapid identification of potential challenges and designing, aligning, and implementing solutions. Ability to conduct analysis independently. SQL experience preferred.
- Strong stakeholder management skills: Extending across global and in-market teams, as well as different organisations across Uber
- Planning & Organising: Monitors and follows through until project completion. Performs operational tasks independently with minimal guidance
- Continuous Improvement: Experience building efficient processes that scale across a large organisation
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.