Description:
Sydney, NSW | Full Time
Travel Required: 20%
The Delivery Team is expanding in response to increased customer traction around the globe. DroneShield is looking to recruit a Field Service Coordinator who will work with the team to ensure DroneShield customers receive the best possible support, from RFI all the way through to after sales product support.
The position will report primarily to the Operations Manager and will work closely with the Business Development Team, Operations Team and the Product Development Team. This role will suit someone with excellent attention to detail and a passion for technology who wants to develop their career in a fast-moving ASX listed defence technology company.
Responsibilities, Duties and Expectations
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Coordinate equipment installation, trade shows and customer demos to ensure all necessary resources are available
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Collaborate with the sales team providing support in customer technical engagement, reviewing system architectures and quotations for technical accuracy
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Serve as a primary customer interface for accounts from ordering through to installation, maintenance, and ongoing support
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Plan and manage installations of complex systems of multiple products
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Engage with customers to receive and document technical feedback
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Support new product development projects by serving as the "voice of the customer" to the engineering team
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Perform "end-user" validation testing of new products and software releases
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Provide remote and on-the-ground technical support to customers
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Conduct engineering investigation and analysis to resolve technical issues with limited support
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Develop and maintain documentation of DroneShield systems and processes to ensure continual improvements over time
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Establish and maintain close relationships with internal and external stakeholders and customers. Develop strong, reliable channels of communication with end customers from a range of technical and cultural backgrounds
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Keep yourself up to date with the latest technologies, tools and methods to be effective in your role
Qualifications, Experience and Skills
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Engineering or similar (quantitative) university degree
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Experience in a Field Service Engineering or Field Service Coordinator role, providing technical support directly to customers and managing projects with engineering teams
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Experience in networking devices (essential)
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Proficient with Linux operating system (essential)
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Experience in testing of complex systems
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Experience with networked devices, telecommunications, radio frequency, electronic warfare and/or machine learning/ artificial intelligence systems is highly regarded
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Coding experience is highly regarded (Python, Go and/ or Javascript ideal)
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Knowledge from a range of engineering fields and history collaborating with stakeholders and subject matter experts from a variety of backgrounds
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Existing Defence Security Clearance is preferred but not essential