Description:
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Multiple Positions Available!
Champion Fairness: QLeave's Eligibility Team needs your expertise to secure workers' Long Service Leave rights in the Building and Construction, Contract Cleaning, and Community Service industries.
Job details
Position status Permanent Position type Flexible full-time Occupational group Customer Service/Call centre Classification AO3 Workplace Location Brisbane - North Job ad reference QLD/560819 Closing date 10-May-2024 Yearly salary $71151 - $78957 Fortnightly salary $2727.20 - $3026.20 Job duration Contact person Crystal Rosengren Contact details qleave@hoban.com.auAccess the National Relay Service
Are you passionate about ensuring fair treatment and rights for workers in vital industries? Do you thrive in roles where your attention to detail and commitment to accuracy make a tangible difference? If so, an exciting opportunity awaits you at QLeave!
We are currently seeking dedicated individuals to join our Eligibility Team.
As a member of this team, you will play a crucial role in upholding workers' rights to long service leave across the building and construction, contract cleaning, and community services industries.
Overview
At QLeave, we are a values-driven organisation committed to promoting fairness, accountability, and respect for human rights.
As a statutory body entrusted with administering portable long service leave schemes, we recognise the importance of accurate assessments and meticulous record-keeping to ensure that workers receive the benefits they deserve.
As part of the Eligibility Team, you will be responsible for maintaining the integrity of QLeave's register by conducting thorough assessments of worker and employer registration applications. Your attention to detail will be paramount as you navigate complex legislative provisions to determine eligibility and accurately communicate outcomes to scheme participants.
Additionally, you will have the opportunity to engage with stakeholders, respond to inquiries, and provide education on QLeave's services and obligations. Your ability to communicate effectively and empathetically will be instrumental in fostering positive relationships with scheme participants and addressing any concerns or complaints that arise.
If you are someone who thrives in a dynamic and collaborative environment, possesses a keen understanding of legislation and policy frameworks, and is committed to upholding workers' rights, we encourage you to apply and join us in our mission to promote fairness and accountability in the workplace.
Your contribution
Using your understanding and experience in processing assessments you will:
- assess worker and employer registration applications
- notify scheme participants of the successful outcome of their application for registration
- provide written communication on negative assessment outcomes, based on legislative provisions, to employers and workers
- complete assessments of service credits received by scheme participants
- provide accurate information to applicants
- respond to complaints received from workers of the schemes and request additional information if required
- liaise with scheme participants to request additional information in order to assess the eligibility of their application
- process applications to support the accuracy of the register
- provide accurate and timely advice and education to scheme participants about QLeave's services and their obligations
- be on a rotating phone roster responding to customer enquiries seeking advice or providing information
- any other tasks as directed from time to time as directed by your supervisor
This position reports to the Supervisor, Eligibility.
What we are looking for
QLeave appointments are merit-based and will be assessed by looking at what you have done previously—the knowledge, skills and experience you have built, your potential for development, and your personal qualities.
For this role, we will consider your:
- ability to apply your understanding of legislation, policies, procedures and standards to guide decision making
- ability work flexibly to support a team
- demonstrated ability to make decisions
- clear and concise communication style with the ability to use multiple channels
- have, or can quickly acquire, detailed knowledge of the schemes QLeave administers
There are no mandatory qualifications for this role.
Interested in applying?
We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.
If you require more information or a confidential discussion about the role, please contact Crystal Rosengren – qleave@hoban.com.au .
We offer:
- Competitive salary and benefits, including generous leave entitlements and salary packaging options
- A progressive work environment that celebrates diversity, equity and inclusion
- Health and well-being initiatives, including annual flu vaccinations, and an Employee Assistance Program
- Study assistance scheme
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .