Description:
Tasks
WE MOVE THE WORLD THROUGH SUSTAINABLE AND INTELLIGENT FINANCIAL SERVICES SOLUTIONS
At Daimler Truck Financial Services we are an integral part of Daimler Truck AG and we support the sale of trucks and buses worldwide as well as the implementation of new technologies for sustainable, green, autonomous and safer transport. We understand our customers best and simplify their business with a variety of tailored financial services solutions.
We are aiming to become one of the world's largest financial service providers for commercial vehicles in the world with around 1,900 employees in 16 countries and a contract portfolio of around 21 billion euros.
Our company is driven by trust, authenticity, respect and integrity. Our employees and our value-based culture are decisive strengths that will contribute significantly to our success in the new set-up. Our knowledge, skills and people-oriented collaboration culture, characterized by respect, appreciation and a deep trust in one another, will be the driving forces of future growth in all business segments.
The role:
This Collection Specialist role is an exciting 12 month fixed term opportunity at Daimler Truck Financial Services (DTFS). We are looking for a customer focused individual to come into the role of Collection Specialist and provide exceptional service to our customers, supporting them and providing solutions when they need us the most. Based at our brand-new Head Office in Mulgrave, you will be responsible for looking after delinquent contracts for DTFS, working with our diverse and loyal customer base and provide the optimal outcome for their individual situations.
Reporting to the Team Leader of Operations, your key responsibilities will be:
- Daily management of allocated delinquent contracts with the intent to cure and reduce our non-performing loans
- Focussed approach towards understanding the uniqueness of individual customer circumstances and proactively supporting solutions
- Maintaining the highest level of customer excellence across multi-channel communications and displaying a professional confidence with our customer and dealers
- Responding to and satisfying finance customer enquiries and contract/policy maintenance requests
- Management of our Contract Management System and Access database with clear and concise diary notes following customer communications
- Preparation of documentation and customer information for issuing files to mercantile agent, as well as regular monitoring of the agent portal for updates
- Meeting daily/monthly department KPI's
- Ensuring the adherence to debt collection guidelines as per ASIC guide and local policy guidelines
- Completion of annual company compliance requirements and legal training involving debt collection
Qualifications
Who we are looking for:
The successful candidate will be a motivated self-starter with exceptional verbal and written communication skills and will hold a strong ability to manage multiple concurrent priorities in a fast-paced environment. Your energetic, positive and people orientated personality will ensure success in this role. Your attitude and willingness to learn, your inquisitive nature and genuine interest and empathy for people is essential for success. Excellent interpersonal skills, the ability to listen and problem solve, asking the right questions to facilitate optimal outcomes for both our customers and the business will be ideal. A willingness to cross-collaborate and develop your skills within the team and support within Hardship, Customer Service, Complaints and Loss Recoveries and Settlements may be called upon during peak periods.
Whilst we would value prior experience in collections, we are flexible with considering applicants with related customer service experience, possess basic computer literacy and having had experience in an environment of adhering to compliance, call standards and KPI's.
If you have the passion to take on this challenge, please apply by COB Sunday 11th May.
This is a local, contract role. You must have a valid working visa for Australia / New Zealand for the entire length of the contract, to be able to apply for this position
At Daimler Truck Financial Services we put our people first because when our people are a priority they then will serve our customers and partners as their #1 priority. We proudly offer generous employee benefits such as discounted car leasing options, on-site parking, Great Place to Work initiatives and events, EAP and a flexible & progressive work culture. Our passion for our people also extends to Employee Recognition and Reward programs, as well as providing access to ongoing learning and development opportunities.