Description:
Job Title
Collections Analyst
PURPOSE OF THE ROLE
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Manage a portfolio of customer accounts and provide customer service as it pertains to invoices and payments for assigned territory.
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Respond to customer requests
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Providing requested data to clients and internal departments; such as summary of accounts, sending copy invoices and other documentation
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Research payments, unallocated cash for the APAC territories.
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Call clients to chase for payments
Main Responsibilities:
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Answer customer questions; provide invoice copies and contracts as necessary to facilitate customer payment., using internal systems (salesforce, oracle…)
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Work with customers by phone and email to get remittance details, reconcile payment discrepancies and request corrective actions in order to decrease aging 150+ and increase cash flow
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Identify unapplied payments, recommend adjustments or refunds as appropriate
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Should provide example and proves that he/she collaborate to team activities and has good track of interaction and team effort with stakeholders
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Helping each other and Improve of the organization or our department
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Taking ownership, Back up, mentoring, coaching, training
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Improvement of our processes, system
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Represent the team to stakeholder meeting
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Promote Collection work, scope, results
Relevant Work Experience:
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Minimum of 2 years corporate collections and/or customer service experience in a fast-paced, high-volume environment
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International business experience, financial background preferred
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Travel Industry experience is preferred but not mandatory.
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.