Description:
This is a senior role within the Dive Centre Manly Leadership Team, reporting to the Owner.
PRIME OBJECTIVES OF THE ROLE:
To ensure that high standards of presentation and customer service are maintained both in-store and online. To manage and control all aspects of stock control, retail operations, and marketing. To work closely with the Training Operations Manager on rostering, scheduling, and logistics.
MAIN PERFORMANCE INDICATORS:
- Customer Service
- Store presentation
- Retail Sales
- POS, Ordering and Inventory Control
- Management of rental gear
TASKS AND RESPONSIBILITIES:
(Each task is essential. The order they appear does not indicate priorities.)
- Maintain a high level of customer service at all times
- Maintain up-to-date customer records
- Order stock in line with the agreed range and stock levels
- Ensure all stock is priced and reviewed periodically
- Keep all stock clean, tidy and well-presented
- Make recommendations for improvement of stock ranges, pricing levels and store layout
- Ensure rental gear is accounted for correctly and well-maintained
- Liaise with supplier representatives where appropriate
- Ensure the shop is kept clean, neat and tidy at all times
- Store opening and closing.
- Security of cash, stock and store.
- Update and maintain the website in collaboration with the Training Operations Manager.
- Manage marketing calendar, social media activity & newsletters
- Coordinate the daily activities with the Training Operations Manager to ensure high levels of customer service at all times.
- Effectively manage inbox and respond in a timely manner
- Uphold the brand values & tone of Dive Centre Manly
DESIRED QUALITIES, EXPERIENCE & QUALIFICATIONS:
- Previous experience in the management of bookings & reservations systems
- Knowledge and understanding of social media trends & best practices
- Stock and inventory management
- A keen eye for detail
- Have sufficient flexibility to undertake and take ownership of a range of tasks
- Has full working rights for Australia, a visa can be discussed for the right candidate
- Full & Clean Driving License (can drive manual)
- Organised and effective communicator
Job Types: Full-time, Permanent
Pay: $65,000.00 – $80,000.00 per year
Benefits:
- Employee discount
Schedule:
- Day shift
- Public holidays
- Weekend availability
Supplemental pay types:
- Performance bonus
Licence/Certification:
- Driving License (Required)
Work Authorisation:
- Australia (Required)
Work Location: In person