Description:
We are looking for a dedicated Customer Service Receptionist / Front Desk Administrator to be the first point of contact for our clients, ensuring a welcoming and professional experience.
ABOUT US:
Impact Services grew to be the leading Aboriginal and Non-Aboriginal labour hire, recruitment, and contract services business in the Great Southern Region of Western Australia. Following this success, we expanded across Perth with specialist Jobs & Skills Centre’s in Joondalup, Mirrabooka and Midland.
Here at Impact Services our Core Values are our guiding stars, ensuring that every decision, every interaction, and every endeavour reflects the excellence we strive for.
Our CORE values are: Community and Leadership, Opportunity, Respect and Empowerment.
The Role:
As a Customer Service Receptionist/ Front Desk Administrator, you will be pivotal in managing interactions with our clients, providing exceptional service, and supporting our office’s administrative needs. Your day-to-day responsibilities include greeting and directing visitors, handling incoming calls, manage participant appointments and resolving any client disputes with tact and efficiency.
Key Responsibilities:
- Greet and assist visitors with a friendly and professional demeanour.
- Manage incoming calls and emails, ensuring prompt and accurate communication.
- Handle customer disputes and complaints with effective problem-solving skills.
- Perform administrative duties including scheduling appointments, maintaining records, and processing documentation.
- Support Career Consultants with various administrative tasks to ensure operational efficiency.
About You:
- Proven experience in customer service or reception roles.
- Strong dispute management and resolution skills.
- Excellent administrative abilities with attention to detail.
- Superb communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office and general office equipment.
Why Join Us:
At Impact Services, we believe our team members deserve to be looked after.
We offer:
- Competitive salary package.
- 4 wellness days per year + cultural leave days
- Supportive and inclusive work environment.
- Opportunities for professional growth and development.
- Central location with easy access to public transport.
APPLY NOW:
If you have a passion for customer service and a knack for handling challenges with a positive attitude, we would love to hear from you. Submit your resume and a cover letter detailing your experience and why you are the perfect fit for this role to hradmin@impactservices.com.au.
We are an equal opportunity employer and value diversity at our company.
Don’t miss this opportunity to enhance your career in a supportive and dynamic environment. We look forward to welcoming you to our team!