Description:
Join the change. Together, we'll make history.
As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.
About the Role
We are seeking a skilled Salesforce Admin with experience in Sales and Service Cloud and SFDC integrations. The ideal candidate will also have basic Azure/AWS functionality knowledge. As a member of the Platform Management team, you will be the first point of contact for Salesforce-related inquiries, issues, and user support requests, ensuring smooth operations for our sales and service delivery teams. We are looking for someone who can think analytically and has strong attention to detail.
What you'll be doing
-
Serve as the main point of contact for Salesforce-related inquiries, issues, and user support, ensuring timely ticket resolution.
-
Collaborate with sales and service teams to troubleshoot and resolve issues, escalating complex problems as needed.
-
Optimize Salesforce system performance.
-
Work with integration teams to resolve integration issues with other systems, such as ERP, and assist with data synchronization.
-
Upgrade and configure Salesforce systems for integration.
-
Manage user and license settings, including setup, deactivation, and permissions.
-
Perform hands-on technical tasks, including Salesforce configurations, customizations, and integrations.
-
Have basic knowledge of Azure/AWS cloud services for integration with Salesforce.
-
Use Salesforce DevOps skills for deployment and Azure DevOps pipeline scripting.
-
Assist with testing and post-deployment activities.
About You
-
Salesforce Administrator experience, preferably with Salesforce Advanced Administrator certification.
-
Proficient in Salesforce upgrades, integration, and administration, including deployment automation and CICD tools (e.g., Azure DevOps, SFDX, GitHub, GitLab, Bitbucket, Jenkins).
-
Experience in Salesforce development, troubleshooting deployment issues, and debugging test class failures.
-
Strong grasp of Salesforce development best practices and design patterns.
-
Agile mindset.
We'd love to see your application, submitted by: Monday, May 6th, 2024.
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
Job Family Group:
Information Technology - Internet-Based