Description:
We are excited to expand our team and are looking for a Intake/Engagement Coordinator to join us! This is an incredible opportunity to join an amazing organisation that promotes authenticity, purposefulness, responsibility, and understanding, with a mission to empower the vulnerable and people living with a disability.
FlexiHome Care provides a wide range of in-home and community care support services to disabled people of all ages. We provide flexible disability support services that are centred on the client's needs and want. We provide our participant services beyond what is expected from us as we want to give them the best life they can achieve within our capability.
Purpose of Role
The main purpose of the Intake/ Engagement Coordinator is to coordinate the intake process that identifies client support needs including co-designing supports, development of service quotes and client agreements, and collation of client-specific data.
Main duties and responsibilities
Core objectives include:
● Networking and liaising with key hospitals, support coordinators, and other relevant healthcare stakeholders.
● Undertake activities to grow enquiries which may include expos, networking events, accommodation listings, presentations to referrer groups, and meetings with potential new referrers.
● Embed the introduction of new approaches to improve client experience and drive new business.
● Actively manage client intake and transition delivery of high-quality service, including reporting, documentation, and other duties as needed.
● Attendance at Expos, networking events, and applicable presentations with the aim to increase business profile and reputation in the community.
● Work proactively and positively with customers and stakeholders, including families, guardians, support coordinators, and the NDIA.
● Drive business development and account-related activity that supports the business growth aspirations.
● Responding to requests for communication support from internal and external departments.
● Planning and scheduling content for communication channels.
● Drive and develop new accounts with the aim to support business mission and values whilst managing KPI requirements soundly.
● Assist with the collection and analysis of client engagement data to monitor client experience.
● Provide weekly (or as directed) reports to the CEO that include new customer data, trends, and positive outcomes.
● Understands the intent and framework of relevant compliance legislation, quality standards, policies, and procedures relevant to the role, and where to find necessary information.
* The above list is not exhaustive and the role may change to meet the overall objectives of the company*
Person Specification
Qualifications & Experience
Experience in NDIS is preferred. Our ideal candidate will be empathetic and passionate about providing their best service to all new and existing customers, participants, and stakeholders alike. They will hold respectful and ethical negotiation, communication and rapport building skills and utilise these in the applicable networking community and health fields. A highly organised person, with self- management and prioritising skills and fluent in Microsoft office.
* VALID NSW DRIVERS LICENCE IS REQUIRED FOR THIS POSITION*
Knowledge
- Knowledge of the Social, Community, Home Care and Disability Services Award (highly desirable but training available)
Worker Checks
- NDIS Clearance
- WWC Check
Job Types: Full-time, Part-time
Pay: $28.00 – $33.00 per hour
Schedule:
- Monday to Friday
Licence/Certification:
- Australian Driver's Licence (Required)
Work Authorisation:
- Australia (Required)
Work Location: In person