Description:
Job DescriptionWe’re looking for a Senior Strategic Product Consultant to support the ANZ team. In this role, you’ll leverage your consultative mindset, knowledge of the construction industry, and Procore’s software platform to provide our customers with best practices for adopting and utilizing the Procore platform. You’ll partner with Implementation Project and Customer Success Managers to supplement customer training with industry technical knowledge of cloud-based software and Procore platform expertise. In addition, you will also collaborate with industry stakeholders to identify issues and industry needs while working with the Product and Marketing departments to innovate upon our software offering, improve customer utilization, and communicate enhancements to the industry. Successful candidates are curious and passionate technology enthusiasts and promoters of modernizing the construction industry through technological advancement.
This position reports to the Senior Manager, Strategic Product Consultants, APAC, and is based in our Sydney office. This is not an independent contractor position. We’re looking for someone to join us immediately.
What you’ll do:
- Work with Implementation Project Managers to develop customers into Procore experts and evangelists through training and consultation.
- Conduct group training webinars and in-person sessions to educate customers on Procore tools.
- Leverage knowledge of the construction industry to improve customer business processes in Procore and across the customer’s entire organization.
- Leverage knowledge of the Procore platform to consult and create solutions that meet customer requirements.
- Provide the highest level of service and education to Procore’s customers through clear and effective communication.
- Foster a positive team culture by onboarding, training, and mentoring team members.
- Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader.
- Leverage industry knowledge and collaborate with industry stakeholders to identify local needs within the Procore Platform while working with Product and Marketing to innovate upon our offering, communicate enhancements, and improve customer utilization.
- Develop a mastery of Procore’s product offerings, business model, services, emerging technologies, and Customer Success best practices.
- Up to 30% travel to customer sites (may include domestic and international), industry events, and other Procore offices.
What we’re looking for:
- A bachelor’s degree is preferred or equivalent work experience.
- Construction industry professionals with 5+ years of experience looking to transition into a fast-paced software training and advisory role.
- Construction industry professionals with a curious mindset who are passionate about driving industry change through technology.
- Previous experience as Contracts Administrator, Project Engineer, Assistant Project Manager, Project Manager, or similar with direct industry experience.
- Experience with end-to-end construction lifecycle including Project Management principles, Document Management/Control, Communication Management, Quality and Safety Management.
- Experience with procurement, schedule/program, and construction financials including managing contracts, budget, retention, progress claims, and variations.
- Experience with takeoffs, estimates/proposals, tender/bid management, tender/bid leveling, and buyout and contract negotiations.
- Experience with contracts (lump/stipulated sum, cost plus, and guaranteed maximum price - GMP, Design, and Construct - D&C), variations, and invoicing with architects, engineers, head contractors, subcontractors, and/or vendors.
- Experience establishing SOPs preferred
- Training or software support preferred
- Experience using Procore preferred