Description:
Our Story
Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand. Our purpose is to create extraordinary places, connecting and enriching communities.
We partner with the world's leading retail brands to create the places more people choose to come, more often, for longer. Our 42 physical destinations are the heart of our business because we are passionate in our belief that people want to come together in the real world.
Your opportunity
Reporting to the Senior Measurement and Research Manager, this role involves analysing and monitoring customer feedback tools. It aims to deepen our understanding of customer sentiment at our centres, identify operational needs, and uncover opportunities to improve the customer experience.
The goal is to equip the Customer Experience teams with effective tools, enriching their understanding of our customers and providing insights crucial for informed decision-making.
Key accountabilities:
- Designing and updating a range of reporting and dashboards that provides relevant insights.
- Collaborate with stakeholders to understand business requirements, determining correct data sources and metrics to deliver reporting that meets their needs.
- Collaborate with stakeholders to enhance their understanding of customer feedback and facilitate action.
- Monitor platform requests, create new users & assign role-based access.
- Create training documentation and deliver training to new users.
- Collaborate with stakeholders to gain feedback on platform tools and features.
- Working with third party platform provider to leverage best practice platform tools.
What sets you apart from the rest?
Your talent lies in transforming data into actionable business reports, simplifying complex information for easy understanding. Collaboration comes naturally to you, as you enjoy working with diverse teams and engaging with stakeholders. Your problem-solving abilities will drive innovation and success in this role.
- A minimum of 1 to 3 years' experience in a data analysis, product management or market research related role.
- Enjoys analysis of quantitative data and strong affinity for numbers.
- Fluency with Excel, PowerPoint, and data visualisation tools e.g., Tableau
- Ability to translate data into meaningful reporting.
- A passion for learning and willingness to collaborate and share new ideas.
- Customer service or product management experience desirable but not essential.
What sets us apart from the rest?
- A collaborative, welcoming, inclusive, and supportive culture
- Gender-neutral parental leave - 18 weeks paid with no qualifying period.
- Life Leave - additional five days paid leave to use however you like on top of your four weeks annual leave.
- Diverse career paths - Opportunities to cross-skill and develop working with over seventy different professions within the team.
Our diverse and inclusive workforce is not only something we are proud of, but something to which we are committed. We encourage and support our people to bring their 'whole selves' to work every day because we believe our differences contribute to our success and ensures a workforce that reflects the customers we serve, in the communities in which we operate. This commitment is backed by executive and employee-led working groups including LGBTI, gender equity, mental health & wellbeing, working flexibility and disability alongside other.
Should you have any questions, or want to discuss the role further, please reach out to the Talent Lead - Kylie Stephens, [email protected].
Advertised: 24 Apr 2024 AUS Eastern Standard Time
Applications close: 12 May 2024 AUS Eastern Standard Time