Description:
Company Description
Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company?
Our businesses - Press Ganey, Forsta and Rio SEO -- are breaking down silos to explore and understand the full Human Experience (HX) of our clients' target audiences, which include patients, consumers, employees across an array of industries including healthcare, technology, retail, and consumer goods and services. We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.
- Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
- Exciting challenges in an international environment
- Competitive salary and regular performance reviews
- Flexible location and Hybrid working environment - work some days from home
- Benefits like health care, annual bonuses, employee referral bonuses, Employee Support Program, Internal Mobility program and many more….
Reporting to the Director of Technical Support, the Technical Support Engineer provides technical support to our clients and contributes to the implementation of new data collection and reporting applications that leverage the Forsta HX platform.
The candidate must possess computer programming skills and have a working knowledge of Web technologies (HTML, CSS, DOM, JavaScript). Knowledge of component-based software development, SOAP and REST API Web Services are a plus.
Qualifications
Product Support: Respond to a wide range of product-related and technical questions regarding the use and operation of our products.
- Troubleshoot complex Client Issues involving Javascript programming logic, database reporting, and survey programming workflow.
- Assist clients in developing Survey Page design using HTML and CSS
- Develop Survey Programming solutions for clients using client side scripting
- Communicate with clients via email & phone to troubleshoot issues and clarify requirements
- follow company security and privacy policies and related procedures, and ensure proper safeguarding of information and data made accessible to you
What you bring:
- Strong communication, interpersonal and problem solving skills
- Experience in programming and a sound understanding of how web-based solutions are built
- Good knowledge and experience of front-end technologies (primarily JavaScript, HTML and CSS)
- Good knowledge of relational databases (MS SQL) and server-side Jscript/JavaScript
- Knowledge and some experience with Web APIs and integration between web applications (SOAP and REST)
- Knowledge of Python Programming is a plus
- Knowledge of SSO (OIDC or SAML2) is a plus
- Knowledge of libraries such as YUI and jQuery would be an advantage
- Proven analytical skills; you enjoy "figuring out" things out
- Your ambition is not solely in the pure software developer role but rather in client interaction
- Structured and independent work style
- Ability to communicate technical issues in a clear manner
- Strong work ethic
EDUCATION/EXPERIENCE REQUIRED: Bachelor's degree in Computer Science.
2-3 years' experience in a similar environment with comparable responsibilities is preferred
Additional Information
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey employment policies. You will be notified during the hiring process which checks are required for the position.
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.
Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position is 70,000 - 85,000 AUD. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/