Customer Service Advisor

Description:

Ubank Customer Service Advisor ( June 2024 Start Date )

Our Client

Our client is Australia’s first homegrown digital bank and has been supporting everyday Australians since 2008. They are currently experiencing rapid growth and are now looking to welcome energetic, dynamic professionals who have a strong passion for providing exceptional customer service.
Why work with Ubank?

• Recognition and reward for the value that you bring
• Be part of a team that is proactively working on changing the future of banking
• Join a fun, diverse, supportive, and inclusive team environment

Your new role

Ubank’s customer service team is expanding, the main responsibilities will include:

• Answering inbound calls from personal customers and brokers, about a range of simple to complex enquires
• Ensuring all personal training records are maintained and kept up to date
• Adapting customer service techniques to ensure relevance to the current market/banking conditions to ensure that the insights are impactful
• Entering customer details, activities, and opportunities into the system to ensure a robust CRM system is maintained

This is 12-month temporary assignment with a start date of 12 of February 2024 at 2 Carrington Street, SYDNEY with potential of extension or permanency. The pay rate is $34.58 per hour plus super. With a rotating roster of 38 hours a week Monday – Sunday between 8am – 8:30pm. You will know your roster a few weeks in advance, with one or two weekends a month work compulsory. Weekend work attracts a higher hourly rate.

What you'll need to succeed

• Previous direct customer service experience
• Excellent verbal and written communication skills
• Highly resilient with an analytical mindset and problem-solving skills

Benefits

• Hybrid working
• Inclusive and fun working culture
• Casual/Relaxed dress code
• Excellent career progression opportunities
• Sydney CBD office – one minute away from public transport

Be in the driving seat for your career. The opportunities are limitless! This is a fantastic opportunity to join a leading bank where you’ll be encouraged to succeed. You’ll enjoy extensive training and development, along with joining a collaborative team who will share your wins and successes, together shaping the future of banking.

What you need to do now

We are currently shortlisting for interviews! If this matches your experience and skill set, we'd love to get in touch and learn more about you. To apply or enquire further, please contact Jeremy Toh directly at Jeremy.toh@hays.com.au.
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