Description:
- Be a part of a highly supportive & talented Tech Support team
- Flexible hybrid setup (WFH +onsite work in their amazing Sydney CBD office)
- Initial 12 Mos contract (w/ potential for FT conversion)!
Position Overview:
We're looking for a self-motivated Resource Management Rep (RMR) who will be responsible for the following:
- Workforce / Resource Management
- Analyze incoming technical issues, categorize them like a pro, and route them to the right Tech SME
- Work with tools & collaborate with teammates & managers to ensure seamless resolution of technical issues for our customers.
- Manage & distribute the team's workload & allow for case assignments to meet designated SLA's
- Monitor & transfer queues for new incidents & cases that need to be reassigned
- Schedule Tech resources on the workforce management portal
- Work closely with managers to build team schedules & ensure operational efficiency is maintained
- 2+ years' experience working in a customer or tech environment.
- Clear communication & negotiation skills - you'll be the bridge between customers & our Tech team!
- Knowledgeable with technical systems & environments - your passion for Tech is a must
- Unparelled organisation skills w/ the ability to multi-task & stay calm under pressure - you're a pro!
- Any relevant experience working w/ ITSM, Automation systems or similar tools
- Previous scheduling or dispatching experience would be a plus!
- Experience leading a team or driving projects
- IT/Computer Science or Business-related degree or equivalent industry experience
You can look forward to an exciting & innovative tech culture, state of the art facilities, very supportive environment, flexible WFH/Hybrid setup & the opportunity to learn from Industry experts.
APPLY below asap or email vanessa@realtimeaustralia.com and we'll be in touch with you right away!
27 Apr 2024;
from:
uworkin.com