Description:
- Utilise your corporate services expertise to provide support and advice to the Victim Services Support and Reform branch
- 1x Casual opportunity to work with a high-performing and passionate team in the Victorian Public Service
- VPS Grade 3: $ 74,580 - $90,558 plus superannuation.
About Us:
Victim Services, Support and Reform (VSSR) is a part of the Police, Racing, Victims and Coordination Group of the Department of Justice and Community Safety and is responsible for coordinating a suite of services for victims of crime including funding state-wide services to provide eligible victims with practical assistance, counselling and support through the justice system as well as operating the Victims of Crime Helpline (Helpline).
About the Role:
Reporting to the Supervisor, Victims of Crime Helpline, the role of the Victim Support Officer (VSO) is to provide informed and up-to-date advice, support and information about victim services and entitlements, and referrals to other services. A VSO is required to work flexibly over shifts between 7am to 11pm across 7 days per week including weekends and public holidays.
Some of your duties will include:
- As part of a team, acting as a first point of contact for enquiries to the Helpline by responding to calls, emails, electronic referrals, and text messages.
- Providing up-to-date advice on victim entitlements, support services and referral pathways to victims of crime and victims of family violence.
- Conveying information clearly and accurately, responding to clients, stakeholders, and team members in a professional, sensitive, respectful, and empathetic manner.
To learn more about this role before applying, please read the attached position description.
About You:
As an ideal candidate, you will possess:
- An understanding of the victim support service system and associated legislation.
- Experience in direct human service delivery where there are sensitive and complex needs, working from a trauma-informed perspective.
Qualifications:
- A relevant tertiary qualification and/or extensive equivalent experience is desirable.
How to Apply:
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
FOR INTERNAL VPS EMPLOYEES:
- For this particular vacancy, priority consideration applies to Victorian Public Service (VPS) and select employees of the Victorian Public Sector who apply through the Jobs Skills Exchange (JSE) jobs board platform.
- For all VPS employees, due to the new Jobs Skills Exchange (JSE) policy, please apply through the JSE to be eligible to be considered for this position in the first round.
IMPORTANT INFORMATION:
CHILD SAFE STATEMENT OF COMMITMENT:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.