Customer Service And Administration Assistant

Description:

• 4-Month Contract
• $35-40 p/h plus super
• Local Council

About the Role
Public Sector People are partnering with a Local Council seeking an experienced Customer Service and Administration Assistant for a 4-Month Contract. This role is crucial in supporting the seamless functioning of the office, ensuring high-quality communication, and maintaining effective relationships with internal and external stakeholders.

Key Responsibilities
As the Customer Service and Administration Assistant, you will be responsible for:

• Exceptional Customer Service:
  • Provide high-quality, efficient, and courteous service to both internal and external customers.
  • Handle inquiries via various channels such as phone, email, and website, ensuring prompt and helpful responses.
• Administrative Support for Transport Services:
  • Assist in a range of administrative tasks to support transport-related services, including project tasks, community consultations, and preparation of documents like Traffic Committee items and agendas.
  • Manage administrative duties related to traffic counts, GIS mapping, and data recording in document management systems.
• Effective Management of Customer Issues:
  
  • Manage customer inquiries regarding parking issues, referring matters to relevant departments like Transport for NSW, NSW Police, or internal departments as necessary.
  • Handle standard responses and ensure appropriate escalation of inquiries requiring technical expertise.
• Event Support and Project Administration:
  
  • Provide support for events, including the production of temporary signage and coordination with Road Services.
  • Assist in project administration tasks, especially during staff leave, to ensure continuity and efficiency.
• Financial and Operational Support:
  
  • Assist in financial administration tasks such as preparing purchase orders and processing invoices.
  • Support administration related to parking meters, including handling inquiries and ensuring operational efficiency.

What you'll bring:

• Business College or equivalent admin qualifications or local government experience.
• Word processing at 50 WPM.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
• Experience in report and correspondence preparation.
• Strong written and oral communication skills.
• Ability to handle diverse customer service and admin tasks efficiently.
• Effective workload management in a team under tight deadlines.

Join our team for a rewarding role where your skills contribute to enhanced transport services while upholding values of equality, safety, and integrity.

If you believe you possess the skills and experience required for this role, we invite you to apply.

For a confidential discussion please contact Liza Lemus

0413 282 765
liza@publicsectorpeople.com.au