Description:
About the role
Established in Ballarat, Safety Link is a not-for-profit organisation and continues to provide a quality service to people across Australia including Department of Veterans’ Affairs, Retirement Villages and Community Groups. Safety Link provides variety of services including monitored medical alarms, personal duress alarms and call centre services.
Our Call Takers are customer focused individuals working across a 24 hour, 7 day rotating roster to provide an outstanding service responding to medical emergencies. They are able to work with a sense of urgency whilst remaining calm and focused during intense medical emergencies whilst taking detailed notes, the leadership to make a decision, and maintain a critical link between our clients, emergency services and client’s families, and as such are a highly valued role within our organisation and community.
Key Responsibilities
- Responsible for the daily monitoring of Safety Link clients. This involves receiving and/or making outbound calls to clients and their nominated contacts, according to Safety Link policies, procedures and standards
- Responsible for maintenance of client data systems
- Responsible for ordering replacement alarm units and other associated equipment as required
- Participate in the ongoing Quality Assurance programmes
- Participate in ongoing staff development programmes
- Other reasonable duties as directed by the Call Centre Manager
Skills and experience
- Excellent communication and interpersonal skills (essential).
- High focus on attention to detail (essential).
- Ability to work flexible shifts including weekends (essential).
- Ability to utilise IT systems to perform work functions, including Windows & Microsoft applications (essential).
- Experience working in a Call Centre environment (preferred).
Culture & Benefits
At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.
Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
Limited free on-site parking
6 weeks annual leave per year
Career advancement opportunities
About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell.
Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.
Ballarat Region
Ballarat is the largest centre in Western Victoria and the states fastest growing inland city. Dubbed Australia’s most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping. Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia’s most significant heritage buildings and natural landscapes.
How to apply
Click APPLY or contact Belinda Lockie, Call Centre Team Leader on 0455 122 953 for a confidential discussion.
All appointments are subject to a satisfactory police records check, immunisation clearance and NDIS Worker Screening Check.
All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.
Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people.
Grampians Health is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.