Customer Service Officer (Cso)

Description:

Contract Type: Temporary/Contract Recruitment
Location: Newcastle
Specialisation: Customer Service & Sales
Reference: 8629491
Contact Name: Natalie Doolan
Contact Email: natalied@peoplefusion.com.au
Job Published: April 26, 2024 16:00

Job Description

• Initial 7-month temporary assignment – potential for permanency
• Maitland Location
• 7 Day Fortnight

Duration: 7 Months, with the potential to extend to permanency if the right candidate
Location: Maitland
Hours: Monday to Friday, 7 Day Fortnight
Commencement: May 13, 2024
Hourly Rate: $45 + super

Located in their Maitland office over a 7-day fortnight, our client is seeking a customer service professional to join their team. This role is for an initial 7-month duration with the view to extend to a permanent role for the right person.

You will play a pivotal role in delivering exceptional service to their diverse customer base, focusing on complex and vulnerable customers in the Community Services sector.

You will be the first point of contact, managing high-volume customer queries over the phone. Your responsibilities will include providing advice on account enquiries, payments, repairs & maintenance and tenancy management issues whilst ensuring a customer-centric approach.

You will be experienced and highly resilient, with a background in customer service roles and experience in community service. Responsibilities include:

• Provide accurate and timely information to customer inquiries
• Conduct follow-up calls and emails to keep customers informed of progress.
• Manage appointment scheduling, and handle administrative tasks.
• Provide advice, process payments, and manage repairs and maintenance inquiries
• Adhering to best practices, policies, and procedures.

The successful candidate will have:

• Proven experience in customer service in a high-volume work environment
• Ability to relate to people from diverse social and cultural backgrounds
• Excellent interpersonal and written communication skills, with the ability to manage sensitive issues
• Proficient in computer skills, including Microsoft Office software

If you are looking for a role where you can add value and demonstrate your passion for providing great service, to register your interest today!

For any questions or assistance with your application, contact Natalie Doolan on (02) 4927 2035

At peoplefusion we don’t just accept diversity and inclusion —we celebrate it! We strive to create an environment of equal opportunity regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, religion or physical ability, and we welcome applications from people from all backgrounds. If you require any assistance with your application, please don’t hesitate to contact us.