Description:
Job ID: 234621
Date posted: 26/04/2024
Our team within IKEAAt IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:
- $26.36 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
Additional information:
- These roles are Permanent Full-time, 76hrs/fortnight.
- The internal title for this role is Resolutions Generalist.
- As our unit operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts (7:00am – 10:00pm AEST/AEDT). You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
- These roles are on-site only.
- If you are successful for this role, you will be required to complete 4 weeks of full-time training. For both part- time and full-time opportunities you are required to be available Monday to Friday 9am-5pm, for the first 4 weeks.
- If you are selected to progress to the in-person interview stage you will be asked to attend a Group Assessment Centre on the 14th of May 2024.
About this work area
As a Resolutions Generalist your responsibilities will include, but are not limited to:
- Providing customers with after sales solutions that meet their needs, balancing cost consciousness and customer experience.
- Making use of problem-solving and resolutions techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention and brand trust.
- Answering all customer enquires through our different communication channels (phone, chat, email, etc.) within the set timeframes.
- Investigating complex cases, liaising with IKEA service providers, and assessing quality & extended guarantee related issues.
As a Resolutions Generalist you are and/or have:
- Curious with strong problem-solving skills to help create innovative solutions for our remote customers.
- Able to demonstrate excellent written and verbal communication skills showcasing a polite and friendly manner.
- Have proficient computer skills and an ability to learn about all technical aspects of the IKEA systems.
- A team player with a ‘Togetherness’ mindset but also be also to work independently and find solutions.
- The drive to offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, to maximise customer satisfaction.
We need people like you
At IKEA, work is so much more than a job. Come join us!
26 Apr 2024;
from:
uworkin.com