Description:
Application Support Engineer
- World's leading Software Company Delivering Cloud Computing Platform
- 12 months contract opportunity- with a high potential to go perm
- Offering: $400/day including super
- Location: Sydney CBD- hybrid work model
As a Technical Support Engineer, you will be responsible for managing and resolving the most challenging issues and escalation for the customer and provide technical guidance in addressing their business needs. The focus will be on addressing any Integration type issues and will be the voice of the customer for product feedback and improvements.
Responsibilities:
- Customer Advocate providing support to users/administrators of our platform. Contributing to the growth of best practices for delivery of support services.
- Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
- Manage and resolve all issues.
- Experience assessing, troubleshooting, resolving and providing root cause analysis for Product issues.
- Opportunity to create scripts to automate repetitive tasks or scripts to enable faster troubleshooting.
- Communicate with customers and our teams through case, phone and other electronic methods.
- Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
Skills required:
- Must have experience implementing, maintaining, or supporting one (or more) of the following:
- LDAP/Active Directory, SSO or other authentication or user management systems (e.g. Azure AD, Okta. SAML, SiteMinder)
- Email Infrastructure (e.g. Exchange, Office 365, Postfix)
- Web Services (consuming or providing) (SOAP, REST)
- Network infrastructure
- Any bi-directional, automated integration between two systems
- Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
- Strong Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Experience with relational databases (e.g. MySQL, Oracle).
- Experience using Linux/Unix OR Microsoft Server
- Ability to troubleshoot difficult technical issues with ease and complexity
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Strong personal commitment to quality and customer service
Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.
To apply , click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to cadvani@welovesalt.com for a confidential discussion.
We're proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.