Description:
Join a federal government call centre for a 12-month assignmentYour new company
This Government Department's focal point is about collaborating with people, policies and programs in order to make a difference in the lives of thousands of Australians every day. Based in the CBD, this organisation supports people in need.
Your new role
Will be working a 7.5-hour shift between 8am and 7pm Monday to Friday. Your role will be based in a high-volume inbound and outbound contact centre, where you will be leading a team of customer service officers who are on inbound and outbound lines. You will identify and report the development needs of the team along with providing coaching and mentoring to ensure that the customer service officers are working in line with department objectives. You will manage underperformance where required and work to motivate your team. Along with this, you will be responsible for addressing escalated calls such as complaints or complex enquires.
What you'll need to succeed
- Previous experience leading a team.
- Demonstrated experience in coaching and mentoring staff
- A strong background in customer service with the ability to problem-solve and adapt to changing work priorities.
- Be able to work within a framework of legislation, established principles, work practices and procedures.
- A resilient and adaptable nature with a positive outlook towards change.
- A strong attention to detail and the ability to self-develop your skills in line with department expectations.
- The ability to be able to work a typical 7.5-hour day rostered between 8am and 7pm Monday to Friday
- Have strong technical skills and the ability to grasp new concepts well and easily
Please note: You must be an Australian citizen to apply for this role. Shortlisted candidates will be required to have a current National Police clearance issued within the last 6 months and two references completed.
What you'll get in return
A 12-month casual assignment starting in July 2024 with a competitive hourly rate of $48 per hour. Offering the opportunity to work within a highly respected government department, you will work within a supportive team environment, where no day is the same.Temporary and contract workers through Hays also enjoy a wide range of benefits including:
- Weekly pay cycles
- Nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden fees or costs for our services
- Regular contact with local Adelaide consultants throughout the duration of your assignment
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Nicola Cowan.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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