People And Culture- Business Support Officer

Description:

This position is required to provide business support to the People and Culture (P&C) function, in the key area of Workplace Relations and associated administration and P&C supporting process advice.
The key duties of the position include

• Maintain the day to day P&C administration and associated record keeping required in relation to our workplace relations services and associated functions and/or project administration.
• Respond to basic employment queries ensuring they are provided with relevant information, explanation and advice in relation to their query.
• Assist with personnel file reviews and queries in a timely manner to support the workplace relations and broader team functions.
• Maintain effective oversight and tidiness of the generic P&C incoming email account.
• Update P&C procedure related forms and guidance notes and ensure current versions only are maintained on the intranet.
• Assist with the review and update of P&C policy and procedures as required.
• Develop and maintain working business instructions across the P&C function administrative processes.
• Where within scope of role and knowledge, assist with the provision of advice on our People and Culture policies and procedures.
• Be the first point of contact for all "walk in" employee enquires and triage for appropriate support and services.
• Assist in continuous improvement initiatives for all P&C policies, procedures, forms and projects.
• Comply with NLC policy and procedures at both an organisational and operational level, ensuring that appropriate standards and operational protocols are maintained at all times.
• Perform any other reasonable tasks and duties that are required, that are within the scope of your position classification, service area and skill set as required.
• Adhere to the NLC Code of Conduct and work in a manner which is professional, respectful, and collaborative to foster sound working relationships within your immediate team and the broader organisation.
• Actively participate in performance enhancement processes and learning and development requirements of your role.
• Ensure your personal health and safety and that of others by undertaking your duties and tasks in a safe manner and complying with NLC's WHS management system and associated policies and procedures.
• Report all hazards and incidents to your direct supervisor immediately and complete all incident reporting requirements within the timeframes specified