Description:
SUMMARY:
Cornell Diesel Systems is Australia’s most advanced diesel fuel injection service, repair and parts solution provider. The company has been at the forefront of technological advancements in diesel engine sub-systems and has a strong, established history with all major manufacturers in Australia operating out of VIC, NSW and QLD.
Cornell Diesel Systems Sydney is looking for a Service Advisor that can provide excellent customer service through timely and clear verbal and written communication, with the ultimate goal of high customer satisfaction. You may be asked to assist other Service departments within the Cornell Group of Companies on occasion.
SPECIFIC RESPONSIBILITIES HOWEVER NOT LIMITED TO:
• Supervise all daily front line operations
• Monitoring overall sales targets & promoting sales growth
• Creating and cross checking estimates.
• Liaison with FCT and management and other internal staff to ensure workflow is as efficient as possible
• Monitoring job process and times to complete jobs to ensure labour recovery targets are achieved
• Maintaining the cleanliness of the work area.
• Processing/Handling Warranty issues to achieve a positive outcome for all parties.
• Preparing reports and discussing Business issues with upper Management.
• Sales – Spare parts, inquiries and taking /processing orders
• Phone calls and enquires – responding to technical, sales and customer needs - assist as required.
• Assist customers with bookings and service enquiries
• Allocating jobs to Mechanics/Technicians- assist as required.
• Liaison with mechanics, management and other internal staff to ensure workflow is as efficient as possible
• Ensure customer satisfaction is achieved through clear and timely communication
• Monitoring job progress
JOB DESCRIPTION
• Arranging vehicles to be road tested and assist with road testing when required
• Upselling of products (service and parts)
• Assist with front line administration, online and email enquiries
• Overseeing the issuing of reports when required - labour, sales reports and core returns
• Supervise picking and allocating parts for jobs
• Supervise the processing of part returns/credits
• Ensuring purchase orders are being issued prior to parts being ordered
• Ensuring stock received is being checked against purchase orders
• Following Cornell Management System (CMS) Procedures and Documentation
• Comply with ISO rules and procedures
KPI RESPONSIBILITIES:
• Labour recovery while maintaining GP%
• Service Sales and Growth
• Parts Sales and Growth while maintaining GP%
• Limiting Rework and Warranty to achieve high customer satisfaction.
QUALIFICATIONS:
• Must have strong ethical values and strong character with self-disciplines
• Respect your superior, subordinates and all other stakeholders
• Must be able to deal with customer complaints and respect all customer rights to complain. Must respond promptly and efficiently
• Good time management skills and attention to detail
• Identify and resolve problems in a timely manner
• Neat and tidy appearance.