Principal Business Operations Manager, Es - Tam Field Operations

Description:

Principal Business Operations Manager | Enterprise Support Field Ops
Would you like join one of the most dynamic organizations within Amazon Web Services (AWS) and help customers of all industries gain the best value and service from AWS? Enterprise Support is hiring!
The AWS Enterprise Support Field Operations team is looking for a driven, enthusiastic, and creative thought leader with a strong operational experience to own business operations for a broad business sector. As a Principal Business Operations Manager, you will be responsible for driving Enterprise Support strategy in the field while championing the needs of our internal customers.
We are looking for a senior leader who will partner with Enterprise Support leadership to own operating margins, dive deep into business trends, lead strategic planning, and leverage their operations experience to drive field team efficiency while enabling the business to maintain a best in class customer and employee experience. This role will hold a variety of responsibilities ranging from day-to-day business operations such as maintaining data integrity to driving strategic planning activities such as building hiring models.
An effective Principal Business Operations Manager will also drive initiatives within the Field Ops team or among stakeholder teams in the direction of the organizational strategy.
A successful individual will think strategically, act tactically, write effectively, and display strong analytical skills. The candidate must also be able to build strong cross-functional working relationships and manage multiple ongoing priorities in parallel.
Key job responsibilities
Key Responsibilities of the team include, but are not limited to:
• Own P&L in partnership with Line of Business leadership: plan, forecast, and execute on the monthly, quarterly, yearly objectives
• Act as Single Point of Contact for the Line of Business
• Drive operational optimization and efficiency while maintaining the ideal customer and employee experience
• Define and lead business performance inspection mechanisms. Own escalations and raise operational concerns.
• Ideate and lead initiatives focused on driving business performance, efficiency, and effectiveness of field teams
• Drive strategic planning for one or many areas supported by the Field Operations team
• Own communication with business stakeholders, finance, and recruiting regarding planning and execution within scope
• Define and lead area’s rhythm of business
• Drive business performance by tracking performance and attainment of objectives and goals.
• Define and continuously drive education of strategic and operational metrics and showcase how operational decisions can impact customer experience.
We are open to hiring candidates to work out of one of the following locations:
Melbourne, VIC, AUS | Sydney, NSW, AUS