Description:
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
Our IT Service Management team are a passionate bunch, and we genuinely care about maximising the service we deliver to our clients. If you get a real kick out of positively impacting some of Australasia's brightest organisations, read on!
The Change Coordinator role is responsible for providing analysis and administrative support to changes within a customer's site and ensuring that all changes progress in a timely manner within the change management lifecycle. The purpose of this role is to ensure that changes and releases made on systems within Datacom's control adhere to the defined Change Management Processes.
Our offices are in Adelaide, Brisbane, Canberra, Sydney, Melbourne, and Perth, and we like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!
Please note that to be successful in this role, you will need to be an Australian Citizen and be able to achieve Australian Government Baseline clearance.
What you'll do
As Change & Release Manager, you'll be responsible for:
- Owning and managing the end-to-end Change Management process
- Identifying and implementing improvements to the processes to meet the needs of the Department's business and technical areas, in collaboration with IT Business owners, CAB and other relevant parties
- Working with internal and external stakeholders to facilitate and enable Changes and Releases whilst minimizing the risk to ICT environments
- Developing and maintaining process and supporting documentation to the process such as user guides, templates and checklists to promote internal and external engagement with the processes
- Facilitating effective communication to and coordination of all change process stakeholders
- Acting on escalations received, or escalate as required per the process
- Ensuring that Forward Schedule of Change (FSC) is maintained and communicated
- Conducting review of standard change effectiveness and facilitate the approvals of standard change, with particular focus on change.
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.
What you'll bring
- Strong written and verbal communication is essential for this role
- Exposure to Service Management or Managed Services environment highly regarded
- Exposure to IT Change Management principles highly regarded
Why join us here at Datacom?
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.