Description:
The Defence Service Homes (DSH) Insurance Scheme is a national scheme providing home building insurance to eligible veterans, war widows and Australian Defence Force (ADF) personnel. The team consists of five core business areas that include Products, Pricing and Underwriting, Sales and Policy, Claims, Marketing and Communications and Finance and Accounts.The Sales & Policy team are responsible for providing general advice to clients on their home and other insurance needs.
They respond to enquiries from clients, both written and over the phone, provide quotes and sell policies for a range of general insurance products. This includes the DSH Insurance home building residential insurance policy, which is exclusively for those who have served in the Australian Defence Force.
This team works cross functionally with other teams in DSH Insurance and is responsible for the administration of policies, including providing services such as payment collection, endorsements and cancellations of policies.
The key duties of the position include
- Focus on providing general advice to clients on their home and other insurance needs and respond to enquiries from clients and providers, via all correspondence methods
- Provide quotes and processing insurance policies on all product lines within authority levels and service and underwriting standards
- Participate in a roster to ensure national phone coverage is provided during operating hours of 8.00am to 7.00pm
- Prepare written responses on insurance matters as required
- Complete follow up tasks and reviews and manage existing policies and sales activities within required time frames
- Participate in agreed projects which seek to improve the effectiveness and efficiency of DSH Insurance's business operations as required
- Contribute to setting team goals and work practises including monitoring own performance against these goals and ensuring advice provided is compliant with the established Standard Operating Procedures
- Actively represent DSH Insurance and promote the benefits provided
- Provide support to the Senior Insurance Adviser/management as required
25 Apr 2024;
from:
adzuna.com.au