Director

Description:

Directors contribute to the national strategic direction and development of Open Arms services by providing leadership to regional teams and contributing to the achievement of the national Open Arms agenda. They contribute to, and are accountable to, the Assistant Secretary Clinical Operations, Open Arms Division for implementing the business and strategic plan in their region, including identification and application of quality improvement activities and regional application of Open Arms procedures, Department of Veterans' Affairs policy, and evaluation of regional service delivery.

Directors are responsible for ensuring high standards of services to the veteran and ex-service community by the effective management of activities, resources and relationships in their designated region.

All positions have financial delegation in terms of administrative, program and contractual expenditure.

Within the Department of Veterans' Affairs, Directors are required to maintain strategic alliances with other key business areas. They form regional partnerships with key external stakeholders in other government departments, including Defence, service providers and ex-service organisations, to maximise the effectiveness of Open Arms services.

The key duties of the position include

• Provide leadership in a complex environment involving a wide range of competing priorities and stakeholders to implement delivery of timely, high quality services to the veteran and families community. Manage service delivery against professional standards of practice, DVA policies and objectives, and the Open Arms Quality and Safety Framework.
• Actively champion and drive a holistic and inclusive organisational culture of equity, inclusion, diversity and the APS values, and encourage and recognise high performance, guide leadership capability, and support staff to prioritise their health and wellbeing.
• Act as an escalation point for complex case management. Apply independent professional judgement, based on valid and reliable evidence, to resolve complex clinical issues.
• Provide expert level advice to senior leadership on strategic planning, risk management, clinical service stream operation, client demand and continuous quality improvement.
• Ensure a robust system of clinical governance, including clinical support, incident reporting, risk management and client feedback and engagement.
• Monitor client service satisfaction to inform continuous improvement inclusive of assessing and analysing complaints regarding actions of in-centre and contractor staff and the provision of clear and accurate advice to complainants, internal and external stakeholders.
• Administer local resources through responsibility for budget planning and expenditure management, holding financial and personnel delegation, asset management, contractual arrangements, property management and security.
• Lead and promote an environment of participation and collaboration for service development and improvements within Open Arms and the broader community of stakeholders through consultation with other business areas of the Department of Veterans' Affairs, the Department of Defence, ex-service organisations, government agencies and other service providers.
• Effectively communicate with and educate internal and external stakeholders in a way that demonstrates a clear understanding of critical issues and inspires commitment from others to achieve departmental strategic direction. Contribute to the design and development of departmental correspondence.
• Act as the Assistant Secretary - Clinical Operations as required.
• Apply the principles of cooperative and safe work practices consistent with APS Values and the Department's mission, vision, approach and values. Provide and maintain a work environment that is safe and without risks to physical and psychosocial health.