Description:
Permanent Appointment
Now is the time, make your move and join us. See why our employees love working for us. We have great teams, supportive managers, flexible work options and professional development opportunities.
Would you like to work in a genuinely exciting, flexible and friendly work environment, which offers its people a range of benefits, including flexible working hours, working at home, in the field or in the office to help support you and get the best results possible for our community. Then the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) is for you!
Here at DEMIRS we value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. So, if you’re an innovative and forward-thinking individual who values collaboration and wants to contribute to the next big discovery in the mining sector, protecting our workers’ health and safety, protecting tenants and consumers, transforming energy supply and emissions, whilst rolling out new technology to deliver excellent customer service and achieve success, then DEMIRS is the agency for you.
The role
As a Senior Customer Service Officer, you will support high-quality customer services to all customers and assist in the delivery of excellent customer outcomes.
You will be delivering consistent and accurate information to customers and work within wide policy guidelines to ensure appropriate standards are met.
You will use your customer focused and engagement skills to ensure effective and efficient delivery of information and advice to customers. You will also support team in range of processes, and ensure timely service delivery.
Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, capabilities and pre-employment checks which will be assessed as part of the selection process.
While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 12 months.
This position is located in Kalgoorlie, one of the major cities in the Goldfields-Esperance region of Western Australia. The Kalgoorlie Central Business District is currently undergoing major transformation, making it a more vibrant, economically strong and diverse centre. It offers an array of events, a multicultural community and a lifestyle that benefits from a place where nature and adventure are on your doorstep. For further information, visit the City of Kalgoorlie-Boulder website – www.ckb.wa.gov.au
Further information
Please contact Nancy Fotukava Helu, Manager Customer Services on (08) 0458 483 394 or via Nancy.FOTUKAVAHELU@dmirs.wa.gov.au or visit our website. You can also keep up to date on DEMIRS achievements and activities by following us on LinkedIn.
How to apply
A detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following points:
- Demonstrated interpersonal, communication and negotiation skills, including the ability to effectively communicate with a range of stakeholders.
- Demonstrated research and problem-solving skills, with the ability to make decisions.
- Proven experience in interpreting and applying relevant Acts, regulations, policies, procedures and systems to achieve desired outcomes.
In the attached Applicant Information Pack, we offer further information on how to apply and the range of incentives offered to employees who work with DEMIRS. If you have any questions about employment conditions or the application process, please contact Mala Naidoo, Human Resource Officer on (08) 9222 3131 or email RecruitmentandEngagement@demirs.wa.gov.au.
To submit your application, click on the “Apply for Job” button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter.
Supporting diversity and inclusion
DEMIRS is committed to building and maintaining an inclusive and supportive workplace. We welcome all to apply, however, preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally diverse backgrounds, people of diverse sexualities and youth. This helps us ensure our workforce is diverse, effective and forward thinking, and is supported by the Equal Opportunity Act 1984 (WA) .
We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia. Learn more about our commitment to diversity and inclusion here.
Reasonable adjustments will be provided during our recruitment processes and in the workplace so you can fully participate.
CLOSING DATE: 4.00 pm on Wednesday, 1 May 2024 (WST)
Please ensure you allow yourself sufficient time to lodge your application online; as applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.
We look forward to receiving your application and considering you for this exciting opportunity to join our team.