Description:
Who we are looking for
Join us as our full-time ongoing Vulnerability Support Officer. This position comes with a generous salary of $86,275 to $93,801 p.a. plus superannuation.
We're looking for someone to collaborate with those across our industry, region and organisation to improve the way we support customers experiencing financial stress.
Job DescriptionWhat you'll be doing
On a day-to-day basis, you'll be:
- Working with our employees, industry networks and regional networks to lead an uplift in the support provided to help customers pay their bills.
- Seeking up-to-date information, data and research that relates to drivers of vulnerability in our region and across Australia.
- Advocating for and implementing new ways to ensure that customers are aware of the support measures we have in place to help them to pay their bills.
- Proactively managing change and shaping exceptional customer experiences.
What you’ll bring
We’re looking for someone with
- Exceptional communication and interpersonal skills with a friendly and professional demeanour.
- A customer experience mindset, with the ability to view situations from the customer perspective and advocate for changes that will benefit customers and community.
- The ability to engage with a diverse range of stakeholders and build positive relationships.
- Experience in customer service or client support to help inform policy and process improvements.
For further details, see the position description available here .
We look forward to hearing from you. if you have any questions, feel free to call Grace Rapoport (Manager Customer Experience) on 5565 6695.
What we can offer
Putting people first comes naturally to us, and that includes the people we employ. You’ll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the great work you do.
You'll be offered a range of great benefits including:
- Workplace flexibility with access to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more.
- An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.
- A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
- A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
- Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more.
We're an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best.
We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI+ community, and Aboriginal and Torres Strait Islander people.
We are
- A certified Family Inclusive Workplace
- A Work 180 endorsed employer
- Members of the Diversity Council Australia
- Accredited members of the Health Workplaces Achievement Program
Ready to find out about our employee benefits? Visit Our Careers page and discover more about us.
How you can apply
Applications close: 11:59pm Sunday 12 May 2024
Click APPLY and you will be taken through to the Wannon Water Careers Portal to complete your application. Once there, you will be prompted to answer a few simple questions and upload your cover letter and resume.
As part of your cover letter, please outline how your skills and experience meet the role requirements (as outlined in the position description).