Description:
At Probe CX, expect to think differently, challenge the norm and find your purpose.
About the Role
You will be working on behalf of our client, Australia's largest telecommunications. You will be connecting with customers around Australia to assist them in a time of need. Here, you will use your empathetic attitude with the customer, understand their situation, and develop a tailored outcome.
Your duties entail handling both inbound and outbound calls. Your primary objective is to address outstanding balances with sensitivity towards individuals experiencing financial difficulties. This involves facilitating payment plans and offering assistance with their inquiries. Additionally, you'll inform customers of their rights and demonstrate understanding of their financial struggles. Accurate record-keeping and prompt responses are crucial, as is ensuring consistent high levels of customer satisfaction.
Here is what you need to know.
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Commences 27th May 2024
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Monday to Friday 8am to 7pm (rotating roster) Full availability Required - No weekends
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Multiple Full Time 38 hours per week and Part Time 25-35 hours per week positions available
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Office Location: Exhibition Street Melbourne CBD.
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Hybrid working model after competency is met and quality tested. Approximately 6 weeks.
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Australian Based Role
Now, enough about us. Let's chat about you.
You're an empathetic, resilient problem-solver, skilled in peacemaking and relationship-building. With exceptional communication, you excel in emotionally challenging customer interactions, drawing from experience in customer service or collections. You employ diverse approaches to negotiate and handle objections effectively, emphasizing collaboration for optimal solutions. Thriving in dynamic environments, you demonstrate adaptability, attention to detail, and proficiency in navigating systems. Your commitment to confidentiality and genuine passion for helping others through financial challenges ensure success in this role.
Culture & Benefits
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Unlimited access to Trusted Mental Health and Wellbeing Platform
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Extensive training is provided to support career development within the business
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An environment that is supportive, engaging and highly interactive
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Multiple award-winning customer experience organisation with over 40 years of experience
Our promise to you.
There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.