Description:
- 12 month Contract (hourly rate)
- Hybrid working (3 days in the office/week)
- Melbourne based
Delivering good energy starts from within
It's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We're always looking for better ways to deliver for our customers - and for our people.
About the role:
As part of the National Response Centre, the Scheduling Administrator is responsible for efficient and proactive delivery of all administrative functions connected with the scheduling and dispatch of all field services activity, to both Acumen and Contracting technicians.
Why this role matters:
- Inbound and Outbound retail business and life-support customers to schedule appointments.
- Respond to e-mail enquiries requesting job status updates, urgent scheduling requests and escalations.
- Optimise field service work, planning and allocating jobs to be logistically sound, efficient and an effective use of resourcing.
- Managing client stakeholder conversations in compliance with direct client guidelines ensuring a positive end customer experience.
- Participate actively in problem solving and finding solutions for scheduling difficulties and challenged in consultation with and support from Work Force Controller and other stakeholders.
- Day to day liaison with field resources and supervisors as well as client stakeholders, responding to enquiries and feedback in a prompt, efficient and supportive manner.
What will you bring?
You'll need to be driven, have an eye for detail, and be extremely organised. You will have proven analytical skills and comfortable completing administration and supporting functions within a corporate environment.
- Minimum of 2 years relevant experience in a customer service, call handling and/or scheduling administrative role
- Good organisational and communication skills including prioritisation and time management.
- Ability to work in a fast moving, highly compliant environment
- Demonstrable skills in building/maintaining relationships with supplier/stakeholders
- Efficient and accurate data entry skills
- Solid computer literacy - competent with Microsoft suite of products such as Word, Excel, PowerPoint and other software systems.
- present professionally, be articulate, competent, discrete, flexible and can work extended hours where required
So, why join us?
- Hybrid working environment, opportunity to connect with your team in our CBD office while working from home up to 2 days a week
- Free and confidential counselling for employees and family members.
- A great high energy team, that encourages interesting, rewarding, and engaging work!
Origin - Where good change happens
At Origin, we're powered by people who believe in creating change.
We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.
Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.
To learn more about who we are, and what we do, visit our website: www.originenergy.com.au/about/careers/
You will be required to meet Origin's employment criteria which may include a criminal history check and pre-employment medical (including drug & alcohol testing).
Please note unsolicited CVs from agencies will not be accepted.
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.