Description:
Could this be one of those rare moments to do the best work of your career?
The Lottery Corporation is Australia's largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.
We're the team who bring you Australia's favourite lottery games. For more than a century, we've been playing our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners and our community.
Share joy, spark possibilities and join the winning team today!
The Business Development Manager (BDM) is responsible for improving the performance of franchisee businesses as part of a growing, sustainable retail distribution network across West Victoria.
As the primary point of contact for retailers, the Business Development Manager will leverage their experience and knowledge of a range of retail outlets and collaborate with other team members, in particular Retail Operations Consultants, to build recommendations for what retailers and their teams could do to improve performance.
The BDM will coach and encourage retailers and their teams to embrace new initiatives for growth, where lotteries is fundamental to the long-term viability of their business.
What you'll do
- Conduct regular, planned interactions with retailers, providing strategic and practical guidance in digitally enabled, customer led initiatives.
- Support local goal setting and structured action plans that give retailers practical direction and ideas to improve performance, lift customer satisfaction, and maximise profitability of their business.
- Provide support and guidance that gives retailers confidence to adapting their business to new ways of using technology, new products, and new ways of selling to customers.
- Build strong relationships and open lines of communication with franchisees, acting as their primary point of contact for inquiries related to business strategy and performance.
- Identify training needs and opportunities within the franchise network, coordinating with the Training department to develop and implement relevant training programs.
- Use comprehensive reports on franchisee performance, using benchmarking and highlighting key trends, challenges, and successes to inform one-on-one discussions with retailer decision-makers to deliver improvements in the performance of their entire business.
What you'll bring
- Strong business acumen and understanding of financial analysis, sales and marketing principles, and operational management.
- Excellent communication and interpersonal skills, with the ability to build rapport, influence and effectively engage with franchisees at all levels.
- Analytical mindset with the ability to interpret data, identify trends, and develop actionable recommendations.
- Proactive problem solver with a results-oriented approach and a drive for continuous improvement
- Ability to work independently, manage multiple priorities, and meet deadlines within a fast-paced and dynamic environment.
- Bachelor's degree or Diploma in Business Administration, Business Management, Marketing, or a related field (or equivalent experience).
- Proven experience as a Franchise Business Consultant, Regional Manager, or a similar role, preferably with a large portfolio of several hundred sites.
- Knowledge of the franchising industry and experience in retail or service-oriented franchises is highly desirable.
What you'll get
Not only will you receive an awesome candidate experience from our caring Talent team, the benefits of working with us are pretty good too!
The list is extensive but here are a few:
- Join an amazing team who are ready to welcome you and set you up for success. Our people are warm, engaging and passionate. We love what we do and have fun along the way.
- Deliver extraordinary results while balancing work and life with our flex for great outcomes approach
- Find your balance with a variety of leave types such cultural leave, flexi-leave, volunteer leave, purchased leave and 18 weeks' parental leave for all new parents, regardless of gender or family type
- A true sense of belonging. We're committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Statement of Support, employee inclusion networks and diversity memberships
- Feel valued with experiences that are tailored to you, we'll always start from a 'yes'
- Support your health and wellbeing with our comprehensive (and free) app called to support you and your family's mental and physical health
- Make positive impacts with opportunities to volunteer with our community partners. We'll also dollar match fundraising efforts of our employees lending their support to registered charities
- Ignite your potential with our dedicated learning and development platform with resources from leadership to technology to support your bright future
- Maximise your home workspace with our home office reimbursement payment
About The Lottery Corporation
The Lottery Corporation Limited (ASX: TLC) is Australia's leading lottery company with licences and approvals to operate in each Australian state and territory, except Western Australia.
Best known for The Lott and Keno, we're proudly one of the highest-performing lottery businesses in the world.
For more than a century, we've been supporting Australian communities through lottery taxes, donations, and partnerships. We play our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners, and our community.
Studies have shown that people from under-represented backgrounds are less likely to apply for roles where they don't match the criteria exactly. If this role is of interest to you and you're ready to spark possibilities with The Lottery Corporation, but don't feel that your experience aligns 100%, we would still love to hear from you and encourage you to apply.
We're committed to providing a safe, respectful and supportive work environment where our people feel included and rewarded. This commitment extends to our recruitment process. We encourage candidates to let us know if we can make any accommodations, so the process can be more user friendly for them.
We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past, present and future.
Your online safety is important to us. We'll never request payment or credit card details from you to apply for a position at The Lottery Corporation. The most reliable source for available opportunities at The Lottery Corporation is our website. If you're uncertain whether a job ad is legitimate, do not provide your details. Verify via our website or contact our company.