Service Desk Analyst

Description:

A great opportunity to provide your technical expertise and have exposure to a variety of projects

Your new company

A forward-thinking company with cutting edge technologies which provides innovative architectural solutions

Your new role

Are you passionate about technology and providing exceptional IT support? Do you thrive in a dynamic environment where no two days are the same? If so, we have an exciting opportunity for a Service Desk Analyst.
to join the team.

Key Responsibilities:

End-User Support : Be the first point of contact for all IT-related enquiries, incidents, and service requests. Provide timely and effective resolution to technical issues.
System Monitoring : Monitor our IT infrastructure, identify potential problems, and proactively address them.
Software Troubleshooting : Diagnose and resolve software-related issues, including Microsoft Office Suite, CAD software, and project management tools.
Hardware Support: Assist with hardware installations, upgrades, and maintenance.
Documentation : Maintain accurate records of incidents, solutions, and user requests.
Collaboration : Work closely with our architects, designers, and other teams to ensure seamless IT operations.

What you'll need to succeed

Technical Skills : Proficiency in Windows and macOS environments, Microsoft Office Suite, Autodesk suite, JIRA ticketing system and basic networking concepts.
Customer-Centric : Excellent communication skills and a passion for delivering exceptional customer service.
Problem-Solving : Ability to troubleshoot and resolve technical issues efficiently.
Adaptability : Thrive in a fast-paced, ever-evolving environment.
Certifications : ITIL or HDI certification is a plus.

** Applicants who have exposure to working in the architectural, engineering or construction firms are desirable.

What you'll get in return

Opportunities for professional growth and development.
A collaborative and innovative work environment.
Exposure to exciting architectural projects.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Lovlin.Rashmi@Hays.com.au, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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