Description:
Job no: 0062136
Location: Parkville
Role type: Full-time; Continuing
Department: Office of the Provost
Salary: SM2 p.a. plus 17% super
About the Role
The University of Melbourne's online education space seeks a visionary Operations Director to join our senior leadership team. This newly created role is key to redefining online education.
You'll be instrumental in crafting, optimising, and scaling our online portfolio, ensuring exceptional student experiences from admissions to ongoing support. As a leader, you'll inspire a collaborative, student-centric team focused on continuous improvement and unwavering excellence.
Your responsibilities will include:
- Operations Excellence: Craft seamless student journeys, build data-driven operations, and empower your team for data-informed decisions.
- Strategic Partnerships: Foster strong alliances across the university, leverage data sharing, ensure quality, and contribute to university initiatives.
- Scalable Growth: Optimize team efficiency, source external support, and implement innovative models to manage fluctuating demands.
- Leadership & Culture: Guide and inspire a diverse team, establish performance frameworks, and cultivate a student-centered, data-driven, and innovative work environment.
Who we are looking for
We're searching for a leader who can inspire and guide a team to achieve ambitious goals. This person will be a strategic problem-solver, adept at collaborating with diverse stakeholders and communicating effectively at all levels.
You will also have:
- Educational Qualification : Bachelor's degree in Business Administration, Information and Communication Technology (ICT), or a related field (Master's degree preferred).
- Operational Expertise : Extensive experience in operations management, with a track record of delivering high-quality customer experiences at scale.
- Commercial Acumen : Demonstrated understanding of commercial principles and business acumen, with the ability to identify and capitalise on opportunities.
- Decision-Making Through Data : Experience leveraging data beyond analysis to optimize operations and make strategic decisions.
- Agile Ways of Working: Experience implementing agile methodologies and fostering a culture of agility and adaptability, enabling rapid response to changing market conditions and student needs.
- Organisational and Project Management Skills : Strong organisational and project management skills, with a demonstrated ability to effectively plan, prioritise, and execute multiple initiatives simultaneously.
For further information regarding responsibilities and requirements please refer to the attached PD.
To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.
Please note: Visa sponsorship is not available for this position . This role requires current valid work rights for Australia.
Your new team – “Office of the Provost”
Led by the Provost, the Office of the Provost supports achievement of the vision and objectives for education and community contained in the Advancing Melbourne strategy.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at hr-careers@unimelb.edu.au, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
If you have any questions regarding the recruitment process, please feel free to contact Susan Bradley via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
Position Description