Description:
About this role
Who we are
Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone.
Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day inspired to grow, through problem-solving, collaboration and hard work. We're design-led, passionate and constantly evolving.
Through your customer service skills and product knowledge you will provide a personalised experience for customers, persevering with and maximising every sale and resolving any service or product related issues.
We want you to be part of our journey, so pull up a chair, and find out what it means to work in our Customer Service team.
What you'll be doing
- Taking accountability and ownership of the end to end management of the claim, by communication to customers and building strong rapport, delivering exception service through the entire claims.
- Effectively deal with customer enquires about deliveries, collections, back orders, returns, refunds, spare parts and repairs, etc. in line with freedom's Customer Service policies and procedures
- Liaise with the Products Department, Suppliers and freedom stores for stock availability or order status updates
- Be familiar with the selling systems, ecommerce platform, store Point Of Sale and payment service providers.
- Navigate existing information and customer details (CRM, knowledge base) to formulate a holistic view of the scenario.
- Respond appropriately to customer requirements and identify relevant options.
Who you are
- High degree of exposure to a customer service environment
- A good knowledge of the freedom product range to be able to recommend products and respond to product enquiries.
- Excellent verbal and written communication
- Great time management and attention to detail skills.
- Positive and 'can do' attitude.
Perks of the job
- 25% staff discount across all Freedom products including sales prices.
- Work with a great and collaborative team.
Have a voice, make an impact, and find your seat at Freedom.
Freedom to grow. Freedom to think. Freedom to be.