Description:
McArthur has more than 50 years' experience in recruitment services and we continue to work with job seekers across Australia to make a positive difference to Australian lives.
Responsibilities
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Assessing and monitoring complaints and other regulatory intelligence, consistent with the National Disability Insurance Scheme Act 2013 and Rules.
- Managing a caseload of complaints in connection with the provision of supports and services by Registered or unregistered NDIS providers, including the assessment of complex matters and escalating incidents for investigation or other action where necessary.
- Identifying and providing advice on trends and issues through the oversight and review of complaints received by the NDIS Commission.
- Completing assessments of complaints and other regulatory intelligence to a quality standard within agreed timeframes.
- Providing education and training to providers in relation to identifying incidents, preventing and effectively responding to abuse and neglect of people with disability, through the provision of information about the Commission's functions.
- Developing and maintaining strategic relationships with a large and diverse range of external stakeholders, including state and territory counterparts, service providers, and regulatory bodies to facilitate the work of the function, and the NDIS Commission more broadly.
- Preparing complex and/or sensitive correspondence and corporate documentation, including reports, briefings and submissions.
- Contributing to a learning culture where expertise can be developed and appropriately shared.
- Contributing to supporting and building capability in a team environment through input in team and national forums.
- Have an understanding of vicarious trauma which may occur through conversations with providers and participants and/or when reading documentation where distressing information may be disclosed.
About you
- Previous experience in Government is higlhy desirable
- Excellent communication skills
- Team player with passion for community
ONLY AUSTRALIAN CITIZENS - baseline security clearance required
If you are interested in the role and want to make a difference in many Australians living with a disability please submit your application NOW!
24 Apr 2024;
from:
adzuna.com.au