APS4 Payments Officer

Description:

A new role awaits
Are you looking for a challenging and rewarding role in the Scheme Claims and Payments space? The NDIA is seeking to fill an APS4 Payments Officer position within our Scheme Claims and Payments Branch.
The Scheme Claims and Payments Branch facilitates Scheme payments, ensures payments are processed correctly, on time and in accordance with governance requirements. The branch supports debt recovery within legal frameworks, provides financial analysis to identify trends and lead initiatives to enhance the independence of providers and participants for successful and accurate NDIS claims and payments.


The key duties of the position include
Where you can add value
The APS4 Payments Officer position involves providing operational and administrative support, conducting research and analysis, and communicating with internal and external stakeholders.
Responsibilities of the role include but are not limited to:

• Resolving moderately complex payment issues, guided by legislation, policies and standards, and Claims and Payments Branch Standard Operating Procedures (SOPs).
• Maintaining an awareness of government decision-making processes, Agency guidelines and regulations.
• Processing manual payments to providers and self-managed participants.
• Investigating and resolving outstanding payment requests that have been rejected through the myplace provider and participant portals.