Description:
At Optus, we don’t sit back and let the future happen to us - we’re out there making it.
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
Are you a strategic planner with a knack for enhancing operational excellence? We are seeking a Senior Business Planning Manager for Customer Engagement, a pivotal role within our Business Operations team, reporting directly to the Director of Business Operations. Your primary responsibility will be to drive operational excellence by analytically reviewing and optimisng customer engagement processes. This role will impact our bottom line through savings and increased activity volume and pave the way for investments in advanced engagement strategies.
The day to day
Strategic Planning: Construct and oversee an end-to-end view of our strategic activity pipeline, ensuring alignment with the capacity to deliver results efficiently across Customer Engagement sectors.
Resource Management: Develop a robust quarterly resource capacity plan to guarantee optimal resource distribution that aligns with our Annual Operating Plan (AOP).
Process Optimisation: Pinpoint and tackle inefficiencies within processes to enhance the velocity of teams and support the adoption of new marketing technologies.
Stakeholder Collaboration: Act as a liaison among cross-functional teams to steer strategic initiatives, manage portfolio dependencies, balance priorities, and mitigate risks.
Continuous Improvement: Champion a culture of continuous learning and development within the Customer Engagement teams, with an emphasis on skill enhancement and the effective use of new tools and techniques.
Cross-Functional Engagement: Work closely with key departments including Marketing, Technology, Finance, and Operations to ensure unified objectives and drive company-wide strategic projects for optimal outcomes.
Why you are the one!
Experience: Proven background in business processes, resource planning and commercial drivers in B2B and B2C settings, particularly within marketing, sales, operations, customer service, and digital activity. Extensive experience in Telco, multimedia or Service industries.
Skills : Exceptional analytical thinking, commercial insight, and communication abilities. Expertise in simplifying complex concepts and crafting clear, strategic narratives.
Attributes : Highly proactive, capable of initiating activities independently, building strong relationships, and influencing cross-team dynamics.
What’s in it for you?
- Competitive salary and performance incentives
- Discounts to Optus products and services, and to over 400 retailers Australia-wide
- Training, mentoring and development opportunities (ask us about OptusU!)
- Up to five days of Volunteer Leave per year
- A “connected” day for you to use to connect to something you are passionate about
- Hybrid ways of working
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Sydney Campus; 20mins from CBD via our Optus bus. Our 999 Metro Connect service connecting you to and from Macquarie University Metro Station to Optus Campus every 6-8 minutes, morning and afternoon!
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity