Description:
RECEPTIONIST
At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.
Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.
The Star Entertainment Group (TSEG) is an ASX-listed company committed to supporting the communities in which we operate. TSEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.
As our Receptionist, reporting to the Chief operating Officer, you will provide superior guest service to all visitors to the Brisbane Corporate Office, upholding high levels of discretion and confidentiality at all times. You will ensure completion of all daily operations associated with the Reception Desk and undertake a range of administration tasks in a professional and welcoming way aligned to The Star’s values and principles.
This is a fantastic opportunity where you will play a pivotal role in representing The Star as the first point of contact and supporting senior leadership in timely responses to queries.
A few of your responsibilities
- Greet and respond to visitors with courtesy, respect and discretion
- Respond to all telephone calls in a prompt and courteous manner
- Direct all external stakeholder and team member messages to the appropriate place
- Forward property emails to relevant department for resolution
- Perform other related and compatible duties as required, including purchase orders
What we are looking for
- Previous administrative experience
- Excellent communication skills, both verbal and written
- Well-developed organisational skills
- Capability to prioritise and work autonomously, and demonstrate initiative
- Advanced computer literacy
You are well presented, confident and highly experienced in the range of administrative tasks associated with working on a reception desk and pride yourself on your ability to stay on top of demands in a fast paced, dynamic environment. You understand the importance of creating a memorable first impression and go above and beyond to deliver an exceptional experience through anticipating needs and being one step ahead.
Your role will be pivotal in bringing to life our values for guests as well our stakeholders. Join us in making a difference.
What can we offer you?
- Complimentary meal on site every day, including hot meals, sandwich bar and more
- Discounted parking available in the city
- Up to 30% Discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships and dry-cleaning services
- An organisation that values diversity, teamwork and being your best self
- Mental Health and Wellbeing services
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Endless career growth and opportunities to learn and develop your career
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
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Advertised: 22 Apr 2024 E. Australia Standard Time
Applications close: 05 May 2024 E. Australia Standard Time