Description:
We are going through an exciting time of growth in our industry which is providing many opportunities for people to work within the new NDIS business environment supporting people with a disability.The After Hours Response Service at CPL provides remote guidance and advice for our Direct Support Workers in situations where they may require support such as critical incidents, during 'after hours' periods. You’re the first point of call!
Shifts during operational hours: Minimum 30 hours per fortnight Mon to Thurs 4:00pm to 9:00amFriday 4:00pm to Monday 9:00am
Public Holidays and Weekends 24 hours
Responsibilities include:
- Guide and advise Direct Support Workers whilst on shift relating to behaviour support, medication and health care, and emergency or critical situations and queries.
- Remotely respond to and manage incidents and ensure compliance with critical incident frameworks.
- Understand and comply with all relevant legislation, policies and procedures.
- Embody the CPL values in your everyday work and share our values.
Selection criteria includes:
- Experience in an operational support delivery role in disability, aged care or health setting.
- Ability to work remotely from home, delivering high level customer service.
- Pro-active solution focused approach.
- Ability to remain calm and focused on quality outcomes and processes.
- Excellent communication, interpersonal and relationship skills.
- Solid computer skills e.g. CRM systems and Microsoft.
- Blue card and Yellow Card or NDIS worker clearance.
Please review the attached Position Description.
B enefits:
- ASAP Start!
- 6 month fixed-term contract.
- Permanent Part-time
- $41.52/hr + penalty rates as applicable
- Minimum 30hrs / ftnt
- Work across various shifts outside normal business hours
- Work From Home in Queensland (Laptop provided)
- Highly competitive pay, tax benefits and penalty rates apply
At CPL we provide disability support for people of all ages, helping them grow beyond expectations, seize new opportunities and do amazing things with their lives.
Applications to close by Friday 10th May, unless filled prior.
To apply, please submit your CV and a cover letter. For a confidential discussion, please contact Emilee Tong on 073358 8010, quoting Ref No. 1167869.
CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion.