Description:
Welcome to Centorrino Technologies, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.
Our CEO Adam Centorrino is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.
Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.
Here’s what you’ll be doing:
- Level 3 build, manage and troubleshoot client applications and infrastructure: Virtual Machines, Virtualisation Platforms and Shared Storage
- Working in a Team to deliver timely and quality outcomes
- Develop cutting edge technical strategies and build automation for the work where possible
- Ensuring documentation and procedures are always up to date
Here’s what you’ll bring:
- At least 5 years’ experience in similar client facing role, preferably in a Managed Services environment
- Configure and maintain technical infrastructure including – server and storage equipment including production, non-production, public cloud and state and territory-based office environments
- Manage and maintain virtualised environment, including Active Directory, VMware, Backups and Azure (both in house and vendor hosted environments
- Design, maintain and deploy server SOEs (including both physical & virtual desktop environments
- Manage user security administration via Active Directory and supporting security tools
- Undertake technical system administration activities as required
- Perform regular monitoring of server and network performance to identify issues and resolve faults
- Provide technical expertise on Microsoft 365 services, Teams, Azure, MFA, SSO, MDM and all Microsoft 365 features
- Proactively manage level 3 incidents and change requests within Service Level Agreements
- Assist in delivery of transformational ICT projects
- Documentation of processes
- Ability to build and manage Microsoft Server environments including Windows Server 2012 – 2019, Exchange Server and Remote Desktop deployments
- Advanced understanding of Active Directory
- Proven administrative knowledge of the 365 Suite including Exchange Online, Microsoft Teams, SharePoint and OneDrive
- A solid understanding of Networking protocols such as TCP/IP, DNS, DHCP and SSL Certificates
- Experience in supporting and maintaining backup solutions such as Veeam is preferable
- Experience in virtualisation technologies such as VMware and Hyper-V
- Experience with cloud technologies such as Azure
- Hands on configuration and troubleshooting of hardware like servers and shared storage devices
- PowerShell scripting experience is ideal
- Administrative experience in Linux
- Strong attention to detail and good time management skills
Certifications and Experience
- Significant local experience in a technical support environment
- Solid experience working with Azure infrastructure and Office365 applications
- Strong experience deploying and maintaining ICT Infrastructure
- Microsoft Azure Infrastructure administration (WVD, ASR, DNS)
- Good understanding of service management tools for event management, provisioning and monitoring
- 7+ years knowledge of Microsoft Windows Servers, Group Policy, Active Directory
- Expertise operating in Azure Cloud environment
- Expertise in F5 BIG-IP (or similar application delivery platform such as Citrix ADC/NetScaler)
- Excellent written and oral communication skills required
- Bachelor's Degree in Computer Science or related field
The following certifications would be viewed favourably:
- Microsoft Certified Solutions Associate/Expert (MCSA/E)
- Microsoft Azure Administrator certification
All our team members are required to obtain and maintain a valid Victorian Working with Children Check, and Police Check.
When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.
We look forward to hearing from you!